Client Advisor

DFP Recruitment; Sydney; Hybrid; AUD 65,000 - 79,000; Full time

Benefits offered by this job

Modern Sydney CBD office

WFH after training

Onboarding & development

Career progression

Job summary

DFP Recruitment seeks a Client Advisor for a globally recognised luxury jewellery and watch brand in Sydney CBD. You will deliver a boutique-style experience across phone, email, live chat and social media, guiding product choices and coordinating after-sales support.

Ideal candidates have luxury or premium retail experience, strong communication skills and a sales-oriented mindset, with flexibility for rostered shifts including weekends.

Qualifications

• Experience in luxury or premium retail, client services, customer care, contact centres or e-commerce, ideally supporting a high-end brand.
• Strong verbal and written communication skills, with the ability to personalise your approach.
• A customer service mindset and confidence working towards sales goals.
• Patience, sound judgement and ownership when resolving enquiries.
• Strong attention to detail and confidence navigating multiple systems.
• An interest in luxury goods, craftsmanship and brand heritage.
• Fluent English; Mandarin language skills are desirable.

Responsibilities

• Deliver personalised service across telephone, email, live chat and social media.
• Understand each client’s needs, occasion and preferences to guide relevant product recommendations.
• Facilitate online and telephone purchases and contribute to sales targets.
• Respond to brand, product and service enquiries with warmth, professionalism and accuracy.
• Coordinate repairs and after-sales requests with the Client Service team.
• Maintain accurate client records while following privacy and data security requirements.
• Share client feedback and identify opportunities to improve the service experience.

Skills

Luxury retail

Customer service

Sales oriented

Communication skills

Mandarin desirable

Salesforce

SAP CRM

Tools

Salesforce

SAP CRM

Job description

Client Advisor | Luxury Brand
Sydney CBD | $72,000 + Commission + Super | Permanent Full-Time

• Bring your luxury retail or premium customer service experience to a client relations role
• Connect with clients across phone, email, live chat and social media
• Represent a globally recognised jewellery and watch brand

Our Client

Our client is an internationally recognised luxury house renowned for exceptional jewellery, iconic timepieces and craftsmanship. From milestone celebrations to meaningful gifts, their creations are part of their clients’ most memorable moments.

About the Role

Do you enjoy creating a personal connection, anticipating a client’s needs and making every interaction feel special? As a Client Advisor within the brand’s Client Relations Centre, you’ll bring the care and attention of a luxury boutique experience to telephone and digital conversations. You’ll assist with product enquiries, guide purchase decisions and coordinate after-sales support, combining thoughtful service with a confident, consultative approach to sales. This is an opportunity for someone with luxury or premium retail experience who would enjoy building client relationships in an office-based environment. We also welcome customer service, contact centre and e-commerce professionals who have supported a luxury brand or premium clientele.

Key Responsibilities

• Deliver personalised service across telephone, email, live chat and social media.
• Understand each client’s needs, occasion and preferences to guide relevant product recommendations.
• Facilitate online and telephone purchases and contribute to sales targets.
• Respond to brand, product and service enquiries with warmth, professionalism and accuracy.
• Coordinate repairs and after-sales requests with the Client Service team.
• Maintain accurate client records while following privacy and data security requirements.
• Share client feedback and identify opportunities to improve the service experience.

About You

You take pride in the details, communicate with warmth and understand the importance of building trust. You enjoy helping clients and recognise when thoughtful advice can lead to a purchase.

• Experience in luxury or premium retail, client services, customer care, contact centres or e-commerce, ideally supporting a high-end brand.
• Strong verbal and written communication skills, with the ability to personalise your approach.
• A customer service mindset and confidence working towards sales goals.
• Patience, sound judgement and ownership when resolving enquiries.
• Strong attention to detail and confidence navigating multiple systems.
• An interest in luxury goods, craftsmanship and brand heritage.
• Fluent English; Mandarin language skills are desirable.
• Flexibility to work rostered shifts, including weekends and public holidays when required.

Experience with Salesforce or SAP CRM would be an advantage.

What’s on Offer

• $72,000 base salary + commission + superannuation.
• The opportunity to represent a globally recognised luxury brand.
• Modern Sydney CBD office, with work-from-home flexibility after training.
• Comprehensive onboarding and ongoing development.
• Career pathways within a global luxury business.

This is a permanent, full-time position. Applicants must have full working rights. A police check is required for successful candidates.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.