Client Advisor - Australia

LVMH; Sydney; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

Loro Piana in Sydney is seeking full-time Client Advisors to join our first Australian store. Reporting to the Store Manager, the Client Advisor contributes to growth of sales and is responsible for engaging clients and nurturing brand loyalty by conveying Loro Piana values, and maintaining customer service as per Loro Piana standards.

You will build long-term client relationships through proactive clienteling, and ensure flawless daily store operations while achieving sales targets in a luxury

Qualifications

• At least 2 years of relevant experience in luxury fashion, luxury industry or in similar capacity.
• Proven experience in clienteling within a luxury retail environment is essential.
• Pleasant, self-motivated, and a good team player with a "can do" attitude.
• Able to thrive within a high paced environment and being multi-tasking.
• Proficiency in English, additional languages a plus.

Responsibilities

• Achieve sales targets through effective use of selling techniques, clienteling and product knowledge, and preserve the highest standards of customer satisfaction.
• Provide excellent customer service and establish long term client relationships.
• Proactively reach out and recruit new clients, also retaining and upgrading existing clients through effective clienteling and customer service.
• Responsible for the daily store operations in order to ensure the stock and the back-of-house are well-managed.

Skills

Clienteling experience

Team player

Multitasking

English proficiency

Attention to detail

Job description

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

About This Role

We're looking for full-time Client Advisors to join our Sydney Store, our first store in Australia. Reporting to the Store Manager, the Client Advisor contributes to the growth of sales in the store. The Client Advisor is responsible for engaging clients and nurture their brand loyalty by conveying Loro Piana values, and maintain customer services as per Loro Piana standards.

Job responsibilities

Achieve sales targets through effective use of selling techniques, clienteling and product knowledge, and preserve the highest standards of customer satisfaction.

Provide excellent customer service and establish long term client relationships.

Proactively reach out and recruit new clients, also retaining and upgrading existing clients through effective clienteling and customer service.

Responsible for the daily store operations in order to ensure the stock and the back-of-house are well-managed.

Profile

At least 2 years of relevant experience in luxury fashion, luxury industry or in similar capacity

Proven experience in clienteling within a luxury retail environment is essential.

Pleasant, self-motivated, and a good team player with a "can do" attitude.

Able to thrive within a high paced environment and being multi-tasking.

Proficiency in English, additional languages a plus.

Flexible to work on weekdays, weekends and public holidays following a rotating roster.

Additional information

What we offer

At Loro Piana, we believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth. We offer a comprehensive package, comprehensive training and development programs, collaborative environment where you can cultivate your passion for luxury fashion.

Loro Piana is an equal opportunity employer. We are committed to provide a culture that is diverse, inclusive and respects and celebrates our differences.

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro's nephew Franco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes, extra-fine Merino wool from Australia and New Zealand and lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.