Client Care Advisor | Full-Time | Sydney

Tiffany & Co; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Employee merchandise benefits

Learning and development opportunities

Join LVMH luxury group

Job summary

Tiffany & Co. is seeking a Client Care Advisor in Sydney CBD for a full-time role, delivering luxury digital client experiences across phone, chat, email and in-store consultations.

You will drive sales, manage diverse client needs across Retail, eCommerce and Customer Service, and build lasting relationships with high-end clients. The role requires a background in sales and service within retail, hospitality, or multimodal environments, strong organization, initiative, and flexible availability

Qualifications

• Sales and service centric experience in retail, hospitality, call center or multimodal environment.
• Methodical, efficient and able to multi-task with strong organizational and time-management skills.
• Proactive with initiative to think outside the box and develop innovative solutions.
• Flexible working availability, including evenings and weekends.

Responsibilities

• Ensure the Tiffany & Co. experience is delivered to every online and retail client, via phone, messaging, live chat, email, and extending to virtual and in-store consultations.
• Strive to overachieve your monthly sales plan and service level targets, continuously to exceed our client’s expectation.
• Take ownership to manage diverse client needs for multiple channels, including Retail stores, eCommerce, and Customer Service departments, including new sales, after-sales support, product care, customer services and other general inquires.
• Have a strong ability to develop cross-functional relationships in fast-paced environment, closely collaborate with other Client Care Advisors, Distribution Center team, eCommerce team and Client Advisors from stores.
• Create loyalty to the Tiffany brand through consistently high communication quality, as measured by voice of customer.
• Proactively to recruit new clients to the brand by discovering your client’s profile and cover any penitential business opportunities.
• Consistently develop your client Book, outreach to local clients to elevate the relationship to drive repurchase and high-end collections.

Job description

Client Care Advisor | Full-Time | Sydney

Tiffany & Co. have defined luxury-style, the exemplary innovators renowned for the world’s most exquisite designs.

From our designs to our people, we dare to push the boundaries of what is possible – what in our imaginations could possibly exist within the Blue Box? It's this ingenuity and creativity that has made Tiffany & Co. the world’s most recognizable luxury brand.

Are you passionate about delivering luxury digital client experiences? Do you enjoy discovering the most prestigious fine jewelries and their stories? Are you thinking to furthering your career in luxury retail?

A rare opportunity has arisen for a sales, service and clientelling focused individual to join our Client Care Center team in Sydney CBD on full time basis.

As a Client Care Advisor, you will:

• Ensure the Tiffany & Co. experience is delivered to every online and retail client, via phone, messaging, live chat, email, and extending to virtual and in-store consultations.
• Strive to overachieve your monthly sales plan and service level targets, continuously to exceed our client’s expectation.
• Take ownership to manage diverse client needs for multiple channels, including Retail stores, eCommerce, and Customer Service departments, including new sales, after-sales support, product care, customer services and other general inquires.
• Have a strong ability to develop cross-functional relationships in fast-paced environment, closely collaborate with other Client Care Advisors, Distribution Center team, eCommerce team and Client Advisors from stores.
• Create loyalty to the Tiffany brand through consistently high communication quality, as measured by voice of customer.
• Proactively to recruit new clients to the brand by discovering your client’s profile and cover any penitential business opportunities.
• Consistently develop your client Book, outreach to local clients to elevate the relationship to drive repurchase and high-end collections.

To be successful in this role, you will:

• Have sales and service centric experiencein retail, hospitality, call center or multimodal (telephone, live chat and email) environment.
• Be methodical, efficient and able to multi-task with solid organizational and time-management skills.
• Be proactive and able to show initiative to think outside the box and develop innovative solutions.
• Have flexible working availability, including evenings and weekends.

Why Tiffany?

• Generous salary package, employee merchandise benefits and many more
• Great learning and development opportunities
• Join the largest luxury conglomerate in the world: LVMH!
• Collaborative work environment in our luxury offices in the heart of Sydney.