Client Advisor

Paspaley; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Paspaley in Sydney CBD is seeking a Client Advisor (Full-Time) to deliver exceptional client experiences in our Crown Sydney boutique. You will welcome clients, share the craftsmanship behind each piece, and conduct well‑prepared appointments with a high standard of presentation.

The role emphasizes romance with jewellery, relationship building, and delivering personalised service within a premium retail environment.

Qualifications

• Experience in luxury or premium retail environments.
• Strong client service mindset with a polished, professional manner.
• Comfortable presenting jewellery stories and craftsmanship to clients.

Responsibilities

• Create warm, calm moments that feel personal and considered.
• Share the craftsmanship and story behind each piece with authenticity and grace.
• Host well‑prepared appointments from welcome to thoughtful farewell.
• Build lasting relationships through thoughtful outreach and timely follow‑up.
• Keep the boutique ready with accurate CRM, well‑prepared appointments, and immaculate presentation.
• Support precise product handling and elegant client presentations during discovery.
• Arrange simple service needs (orders, repairs, collections) with clear, proactive updates.

Skills

Luxury retail experience

Premium client service

Communication skills

Relationship building

Attention to presentation

Tools

CRM software

Job description

Job Type: Permanent - Full Time
Location: Sydney CBD
Job Category: Sales
We are seeking an enthusiastic and service-driven Client Advisor (Full-Time) to join our Crown Sydney boutique and deliver exceptional client experiences.

Job Description

Key Responsibilities

• Create warm, calm moments that feel personal and considered.
• Share the craftsmanship and story behind each piece with authenticity and grace.
• Host well‑prepared appointments from welcome to thoughtful farewell.
• Build lasting relationships through thoughtful outreach and timely follow‑up.
• Keep the boutique ready with accurate CRM, well‑prepared appointments, and immaculate presentation.
• Support precise product handling and elegant client presentations during discovery.
• Arrange simple service needs (orders, repairs, collections) with clear, proactive updates.

About You

• Experience in luxury or premium retail, hospitality, or high‑touch client service.
• Composed presence, impeccable presentation, and natural communication.
• Curiosity about craftsmanship and a genuine interest in fine jewellery.
• Reliability and flexibility across boutique trading hours.

Why Paspaley?

• Be part of a prestigious Australian brand with global recognition.
• Enjoy ongoing training in luxury service, styling, and product knowledge.
• Work in a supportive, inclusive team culture.
• Discover exciting career pathways in luxury retail.

Desired Skills And Experience

At Paspaley, we believe that diversity enriches both our workplace and our client experience. We welcome applications from all backgrounds and are committed to fostering an inclusive environment where everyone feels valued and supported. As an Equal Opportunity Employer, we select talent based on skills, experience, and alignment with our brand values.