Client Advisor

Paspaley; City of Brisbane; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Luxury service training

Inclusive team culture

Career progression opportunities

Job summary

Paspaley in Brisbane seeks a Client Advisor to deliver exceptional luxury service in our premium boutique. You will greet clients, present pieces with craftsmanship stories, and guide appointments from welcome to goodbye.

The role requires composure, polished presentation, and a genuine interest in fine jewellery, with flexibility across boutique hours; training and career growth are provided in a supportive team environment.

Qualifications

• Experience in luxury or premium retail or high-touch client service.
• Composed presence with impeccable presentation and strong communication.
• Curiosity about craftsmanship and genuine interest in fine jewellery.

Responsibilities

• Create warm, calm moments that feel personal and considered.
• Share the craftsmanship and story behind each piece with authenticity and grace.
• Host well-prepared appointments from welcome to thoughtful farewell.
• Build lasting relationships through thoughtful outreach and timely follow-up.
• Keep the boutique ready with accurate CRM, well-prepared appointments, and immaculate presentation.
• Support precise product handling and elegant client presentations during discovery.
• Arrange simple service needs (orders, repairs, collections) with clear, proactive updates.

Skills

Luxury retail experience

Impeccable presentation

Excellent communication

Client relationship skills

Job description

Job Type: Permanent - Full Time

Location: Brisbane

Job Category: Customer Service,Sales

Paspaley is an iconic Australian luxury brand that is home to the rarest and most beautiful pearls in the world. We are a leader in contemporary pearl jewellery design, with our distinctive collections available through Paspaley boutiques and eBoutique.

We are looking for passionate Client Advisors to join our high-performing Brisbane team.

Job Description

Key Responsibilities

• Create warm, calm moments that feel personal and considered.
• Share the craftsmanship and story behind each piece with authenticity and grace.
• Host well‑prepared appointments from welcome to thoughtful farewell.
• Build lasting relationships through thoughtful outreach and timely follow‑up.
• Keep the boutique ready with accurate CRM, well‑prepared appointments, and immaculate presentation.
• Support precise product handling and elegant client presentations during discovery.
• Arrange simple service needs (orders, repairs, collections) with clear, proactive updates.

About You

• Experience in luxury or premium retail, hospitality, or high‑touch client service.
• Composed presence, impeccable presentation, and natural communication.
• Curiosity about craftsmanship and a genuine interest in fine jewellery.
• Reliability and flexibility across boutique trading hours.

Why Paspaley?

• Be part of a prestigious Australian brand with global recognition.
• Enjoy ongoing training in luxury service, styling, and product knowledge.
• Work in a supportive, inclusive team culture.
• Discover exciting career pathways in luxury retail.

Desired Skills And Experience

At Paspaley, we believe that diversity enriches both our workplace and our client experience. We welcome applications from all backgrounds and are committed to fostering an inclusive environment where everyone feels valued and supported. As an Equal Opportunity Employer, we select talent based on skills, experience, and alignment with our brand values.