Client Advisor

LVMH Watch and Jewellery; City of Melbourne; On-site; AUD 65,000 - 78,000; Full time

Job summary

TAG Heuer is hiring a Client Advisor for our Chadstone boutique in Melbourne. You will drive boutique sales, deliver memorable client experiences, build lasting client relationships, and support operations under the Boutique Manager.

Based in Chadstone, you will thrive in a fast-paced environment that values innovation, teamwork, and brand DNA. In this role you will maintain client data, participate in omnichannel activities, and contribute ideas for merchandising, events, and product mix while

Qualifications

• Knowledge of luxury retail environment (minimum 2 year-experience).
• Knowledge / passion for watches, trends in lifestyle, new technologies and sports.
• Fluent in English + local language, a third language is a plus.
• Selling skills: client discovery, product presentation, storytelling, upselling, handling objections, sales closing, etc.
• Understanding of sales KPIs: traffic, conversion, sales in volume and value, ASP, mix of sales.
• Knowledge of Client and Clienteling KPIs.
• Knowledge of digital tools.
• Knowledge of Brand DNA, history & collections.
• Knowledge of Front and Back tools
• Knowledge of (Brand) Retail Procedures

Responsibilities

• Plays a central role on the sales floor, increasing boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in store.
• Supports colleagues & other team members in the boutique
• Always has omnichannel sales in mind to ensure the best client experience (touchpoints)
• Proposes new ideas to develop sales (merchandising, events, product mix)
• Embodies TAG Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events
• Achieves individual clienteling objectives (new clients recruited, repeater rate, VIC share, net promoter score) leveraging all the tools provided
• Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way
• Communicates the brand story & DNA in an inspiring way, as well as advantages and technical details to build trust
• Contributes to all daily processes under Boutique management (inventory, cash, security, store opening/closing)
• Leverages all tools (CEGID, Salesforce) and performs VM
• Coordinates Aftersales operations until return of the watch
• Applies rigorously all guidelines related to grooming, attitudes, and Visual Merchandising
• Contributes to a positive, inclusive and supportive work environment
• Contributes to the store maintenance
• Ensures compliance with internal control policies

Skills

Client discovery

Product presentation

Storytelling

Upselling

Handling objections

Sales closing

Fluent English

Local language

Digital tools

Brand DNA knowledge

Tools

CEGID

Salesforce

Job description

Join TAG Heuer, where heritage meets innovation. Since 1860, TAG Heuer has fused Swiss avant-garde watchmaking with the high stakes of sport. Passion, bold design, and technical mastery bring our craftsmanship to life. Here, your ambition is supported by tailored learning opportunities, a stimulating and inclusive culture, and the resources you need to win—every day.

Together, we shape the future of watchmaking and take on new challenges. Are you ready to make a difference with us?

YOUR MISSION

As a Client Advisor, you will play a key role in driving boutique sales performance by delivering memorable client experiences, building long-term client relationships, and contributing actively to operational excellence while embodying TAG Heuer’s brand DNA at all times. Based in Chadstone, you will thrive in a stimulating environment where innovation and excellence go hand in hand with team spirit and creativity. You will report to the Boutique Manager.

Start date: As soon as possible

• Plays a central role on the sales floor, increasing boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in store
• Supports colleagues & other team members in the boutique
• Always has omnichannel sales in mind to ensure the best client experience (taking into consideration all possible clients’ touchpoints)
• Proposes new ideas to develop sales (merchandising, events, product mix…)

…A CLIENT DEVELOPMENT SPECIALIST WHO LEVERAGES ALL AVAILABLE RESOURCES TO BUILD LONG-LASTING PERSONAL CONNECTIONS WITH CLIENTS

• Embodies TAG Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events
• Achieves individual clienteling objectives (new clients recruited, repeater rate, VIC share, net promoter score) leveraging all the tools provided
• Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
• Communicates the brand story & DNA in an inspiring way, as well as advantages and technical details to build trust and long-lasting relationship
• Contributes to all daily processes under the supervision of the Boutique management (inventory, cash, security, store opening and closing…)
• Leverages properly all tools (CEGID, Salesforce) and performs VM
• Coordinates Aftersales operations until the return of the watch
• Applies rigorously all guidelines related to grooming, attitudes, and Visual Merchandising (window animation, product presentation, catalogues…)
• Contributes to a positive, inclusive and supportive work environment
• Contributes to the store maintenance
• Ensures compliance with internal control policies

ABOUT YOU

HARD SKILLS

• Knowledge of luxury retail environment (minimum 2 year-experience)
• Knowledge / passion for watches, new trends in lifestyle, new technologies and sports
• Fluent in English + local language, a third language is a plus
• Selling skills: client discovery, product presentation, storytelling, upselling, handling of objections, sales closing, etc.
• Understanding of sales KPIs: traffic, conversion, sales in volume and value, ASP, mix of sales…
• Knowledge of Client and Clienteling KPIs
• Knowledge of digital tools
• Knowledge of / interest for Brand DNA, history & collections
• Knowledge of Front and Back tools
• Knowledge of (Brand) Retail Procedures

SOFT SKILLS

• Client-centric mindset, focused on recruiting new clients and growing the active client base, nurturing long term relationship with clients
• Open minded, excellent interpersonal and communication skills
• Energetic, self-motivated, action and results-oriented
• Self-starter, able to work effectively in a fast-paced and dynamic environment
• Adaptable to changes, flexible, able to bring up new ideas and solutions
• Team spirit, high integrity and transparency
• Ability to represent the Maison in & outside the store, great presentation skills
• Digitally savvy, fast learner and rigorous

We encourage you to apply even if you do not meet all the criteria listed.

Would you like to learn more about our teams’ day-to-day work and our company culture? Discover employee testimonials as well as our internal programs and initiatives on our LinkedIn Retail Life page.

As an EDGE Certified organization, we are committed to creating a fair, equitable, and inclusive environment for all employees. Our ambition is to set industry standards and inspire our teams through an inclusive culture where every voice is heard and valued.

LVMH W&J and TAG Heuer is an equal opportunity employer. We are committed to provide a culture that is diverse, inclusive and respects and celebrates our differences. All applicants will be considered for employment without regard to ethnicity, sexual orientation, gender identity, religion, family or parental status or disability status.

Due to a high volume of interest, only shortlisted applicants will be contacted.