Senior Animal Care & Pet Retail Specialist

Kellyville Pets Pty Ltd; Sydney; Hybrid; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive base salary + incentives

Health and wellness benefits

Professional development

Team-building activities

Job summary

Cartier in Sydney seeks an experienced Sales Associate to deliver exceptional client experiences and drive boutique sales. You will build lasting client relationships, leverage product knowledge, and participate in exclusive events to showcase Cartier craftsmanship.

Fluent English is required with a passion for luxury retail. The role offers a competitive base salary with incentive opportunities and potential career progression within Cartier and the Richemont Group.

Qualifications

• Experience in luxury retail and passion for the Montblanc brand.
• Excellent communication and interpersonal skills.
• Achieved sales targets and outstanding customer service.
• Proactive, results-oriented mindset, strong team spirit.

Responsibilities

• Deliver exceptional client experiences in line with Cartier’s service excellence standards.
• Achieve and exceed boutique sales objectives through consultative selling and deep product knowledge.
• Proactively identify and convert clientelling opportunities by scheduling appointments and developing robust client profiles.
• Cultivate meaningful client relationships, fostering loyalty to the Maison.
• Strategically grow and manage your client portfolio to maximise engagement and sales potential.
• Execute targeted CRM actions to strengthen client connections and drive repeat business.
• Represent Cartier as a true Ambassador during client events and exclusive activations.
• Uphold the highest standards of operational compliance across all boutique procedures and policies.
• Ensure accurate stock management, actively participate in inventory processes and maintain the impeccable presentation of the boutique.

Skills

Luxury retail

Customer service

Sales targets

Communication

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specialising in jewellery, watches and high‑end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

Be a part of our Team! Immerse yourself in the world of Cartier, where heritage and innovation come together to create unforgettable experiences.

With a growing presence in Sydney, we are looking for experienced Sales Associates to join us.

As a Sales Associate, you will be an ambassador of our Maison, embodying our values and delivering exceptional service to every client.

HOW WILL YOU MAKE AN IMPACT?

As a Sales Associate, you will create meaningful connections with clients, guiding them through their journey and sharing the unique craftsmanship behind each creation. You will play a pivotal role in achieving boutique goals by providing personalised advice, cultivating client relationships, and ensuring every interaction reflects the excellence of Cartier.

YOUR RESPONSIBILITIES

• Deliver exceptional client experiences in line with Cartier’s service excellence standards.
• Achieve and exceed individual and boutique sales objectives through consultative selling and deep product knowledge.
• Proactively identify and convert clientelling opportunities by scheduling appointments and developing robust client profiles.
• Cultivate meaningful and lasting client relationships, fostering loyalty to the Maison.
• Strategically grow and manage your client portfolio to maximise engagement and sales potential.
• Execute targeted CRM actions to strengthen client connections and drive repeat business.
• Represent Cartier as a true Ambassador during client events and exclusive activations.
• Uphold the highest standards of operational compliance across all boutique procedures and policies.
• Ensure accurate stock management, actively participate in inventory processes and maintain the impeccable presentation of the boutique.

DEVELOP IN OUR CULTURE

• Embodies Cartier’s values and contributes to a collaborative, positive team spirit.
• Engages in team initiatives, supporting colleagues to achieve shared goals and deliver a seamless client experience.

YOUR SUCCESS WITH US

To truly thrive in this role, you’ll bring: Demonstrate strong selling skills and an innate sense of service excellence, creating memorable client experiences that foster loyalty; Communicate fluently in English with a second language advantageous; Leverage your product knowledge and genuine curiosity to engage clients and share the story behind each Cartier creation; Excel at time management and multitasking in a dynamic environment, adapting seamlessly to shifting priorities while maintaining meticulous attention to detail; Embrace a positive, team-oriented mindset, contributing to a supportive and inspiring boutique culture.

HURRAY, YOU'RE HIRING NOW! (No, we only keep content, no calls to action)

• The opportunity to contribute to a world-class environment and play a vital role in delivering exceptional experiences to our discerning clientele.
• A supportive and collaborative team environment where your contributions are valued, and your professional growth is nurtured.
• A generous salary with a market leading incentive scheme.
• This role will help build your knowledge and experience in all aspects of Luxury Retail.
• Finally, a plethora of opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level.

OUR JOURNEY WITH YOU

Step 1: Submit your application. Step 2: If your profile aligns, after being shortlisted, you will receive a video call from our Talent Acquisition team to discuss the role and for us to get to know you. Step 3: If you are successful through the initial interview, you will be invited to attend an interview with our Boutique Management team to assess your fit for the role. In return, we will also share insights on our team dynamics and our company culture. Step 4: You will then have the opportunity to meet our Retail Area Manager & HR Manager who can share our overall vision and plans for the future. Step 5: Join the Cartier Family! With successful interviews completed, and contingent upon successful pre‑employment screenings, you'll begin your journey with us.

PERKS AND BENEFITS (READ IT ALL)

• Competitive base salary + performance incentives.
• Health and wellness benefits.
• Professional development and career progression opportunities.
• Team‑building activities.

ABOUT RICHEMONT GROUP

Richemont, one of the world leaders in the luxury sector, has various Houses specialising in jewellery, watches and high‑end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

Join the Future of Luxury

As part of the Richemont Group, Montblanc offers a dynamic and supportive work environment where talent is nurtured and excellence is celebrated.

JOB QUALIFICATIONS

• Experience in luxury retail and passion for the Montblanc brand.
• Excellent communication and interpersonal skills.
• Achieved sales targets and outstanding customer service.
• Proactive, results‑oriented mindset, strong team spirit.
• Impeccable presentation and professional demeanour.

WORK TERMS

Full time, permanent. Competitive salary + benefits. Remote or hybrid arrangements available as per location.

EEO STATEMENT

We are an equal opportunity employer and welcome applications from all backgrounds. We do not discriminate on the basis of race, colour, creed, religion, sex, national origin, disability or any other protected status.

NOTES

All candidate information will be handled in accordance with applicable privacy laws. No requests for money or banking details will be made.