Timepieces And Fine Jewelry Specialist

Chanel Inc.; Victoria; On-site; AUD 70,000 - 90,000; Full time

Job summary

CHANEL seeks a Timepiece and Fine Jewelry Specialist for our Fashion Boutique at Chadstone. The TFJ Specialist will drive timepiece and fine jewelry performance, inspiring Fashion Advisors and engaging clients with the CHANEL silhouette of watchmaking and jewelry.

This role emphasizes high-end product knowledge, client relationship building, and a polished presentation in line with CHANEL standards, contributing to boutique success and client loyalty.

Qualifications

• Experience in a high-end or luxury retailer preferred.
• GIA certification is a strong advantage.
• Excellent client service track record is essential.
• Knowledge of watches and fine jewelry with the ability to advise on products.

Responsibilities

• Serve as the ambassador for WFJ in the Chanel boutique.
• Lead timepiece and fine jewelry sales and collaborate with fashion teams.
• Coach staff on watchmaking and jewelry knowledge and client experience.
• Oversee WFJ boutique operations including stock, after-sales, and reporting.
• Maintain a professional and sophisticated brand image in line with Chanel standards.

Skills

Luxury watches

Fine jewelry

Client service

GIA certification

CRM basics

Job description

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths, and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired, and feel included now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization and its people.

We currently have a new opportunity for a Timepiece and Fine Jewelry Specialist in our Fashion Boutique in Chadstone.

About The Job

The Timepiece and Fine Jewelry Specialist serves as an ambassador in the boutique, conveying the unique positioning of CHANEL watches and “the Allure of time”. The TFJ Specialist will drive Timepiece and Fine Jewelry performance in the boutique, inspiring and engaging all FAs to promote watches and fine jewelry as part of the CHANEL silhouette.

THE IMPACT YOU CAN CREATE AT CHANEL

The TFJ Specialist contributes qualitatively & quantitatively to WFJ performance in Fashion Boutique including high end or complicated products sales, and client recruitment, conversion and upgrade, and coaching Fashion Advisors on the category.

WHAT WILL YOU DO?

• Serve as the technical expert, a go-to person, for WFJ presentation as a part of various in-boutique & external fashion events
• Lead category sales across time piece and fine jewelry, and work back with the fashion categories to style and outfit the TFJ pieces.
• Knowledge sharing, coaching & influencing the team as the reference of watchmaking and fine jewelry in the boutique
• Take lead on WFJ related boutique operations including stock optimization, after-sales, category reporting and customer satisfaction.
• Portray a professional and sophisticated image of personal grooming and etiquette in accordance with the Chanel Standards at all times.

WHAT ARE WE LOOKING FOR?

• Passion for Luxury watches & fine jewelry, fashion, combined with an excellent client service record.
• Product Knowledge & timepiece expertise with the ability to offer expert advice on products including understanding potential complications within an after sales capacity
• Demonstrated experience within a high-end or luxury retailer, with exposure and experience across fine jewelry, high jewelry
• GIA certification is a strong advantage.
• Ability to establish a lasting relationship with clients and to personalize the client journey for each client with story telling, passion and product understanding
• Good understanding of basic CEM activity and administration skills.

In this position, you will have the opportunity to further develop your skills in luxury retail, makeup, additional beauty categories, and even management through career planning resources, development through formal training programs (in-house and externally), coaching and more.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programs, learning and development opportunities, and parental leave for all parents globally.

We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

We are an Equal Employment Opportunity Employer and personal attributes do not form part of the selection process. Our team is selected solely for their talents and capabilities. We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.