Client Advisor - Vacheron Constantin Sydney

Richemont; Sydney; Sur place; AUD 65 000 - 85 000; Plein temps

Résumé du poste

Vacheron Constantin, a member of the Richemont group, seeks a passionate luxury boutique sales professional in Sydney. You will deliver exceptional customer service, engage with clientele, and drive sales while upholding the Maison's heritage and standards.

You will manage client relationships, support stock and merchandising, and participate in boutique meetings and training to continually elevate brand experience.

Qualifications

• Minimum 2–3 years in Retail Sales, preferably luxury environment.
• Strong communication and interpersonal skills.
• Excellent customer service and relationship-building abilities.

Responsabilités

• Develops strong sales turnover for the boutique in line with store strategy.
• Meet turnover targets and KPIs set by Boutique Manager.
• Welcome and assist clients in-person, on the phone, or by email; adapt to client needs and offer appropriate service.
• Advise, persuade and ensure each sale is completed successfully.
• Prospect and follow up with new clients locally and internationally; enrich client database.
• Handle SAV matters following Maison standards and escalate issues to Boutique Manager.
• Assist in stock management, reception/transfer, and inventory checks.
• Ensure correct pricing and merchandised presentation; monitor accessory stock and displays.

Connaissances

Retail Sales

Customer Service

Communication

Team Player

Multi-tasking

Description du poste

Vacheron Constantin celebrates 270 years as the world's oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.

FOR THOSE WHO SEEK EXCELLENCE

Join a community of dedicated professionals where excellence is both a given and a never-ending quest. Play your part in driving our collective success.

YOUR ROLE

To develop sales through the delivery of high levels of customer service and engagement to each clientele with respect to the Maison's spirit and heritage.

PLAYING YOUR PART

Developing strong sales turnover for the Boutique in accordance with the store strategy:

• Meeting the turnover targets set by the Boutique Manager
• Achieve Key performance indicators defined by the Boutique Manager

Client Management

• Welcome & handle the clients in the respect of the Maison's standards (In the Boutique, on the phone or by mail or during events)
• Adapt its style to each client need in order to offer the appropriated service
• Advise, convince & ensure that each sales is handled accordingly

Building a long-term relationship with the client

• Ensure the prospection and the follow-up of new clients (local and international)
• Enrich the client database using the welcome cards for client and prospect
• Be force of proposal to develop client actions (phone, mailing, etc.)

Customer Service SAV

• Take care of each case according to the Maison's standards
• Follow up on each case and communicate to the Boutique Manager each problem

Product/ Merchandise/Inventory Management

• Participate to the good management of the stock
• Reception & transfer
• Take part on inventory management / stocktake
• Check that all products are correctly handled & priced
• Look after the level of stocks of the accessories (catalogues, gifts, boxes, etc.)
• Look after the merchandising (products are correctly emphasized according to the Boutique priorities, cleanliness, prices, etc.)

Other Details

• Respectful of all guidelines required by brand in terms of grooming, CRM, VM, media, etc.
• Respectful of all procedures issued by the group in terms of sales, discount, SAV, exchange, etc.
• Participate actively to Boutique meeting organized by the Boutique Manager (provide feed-back, propose new ideas / actions)
• Participate to the training given and consult all documents at disposal allowing a better understanding of the brand, products and new collections
• Remain informed on the business through magazines and regular boutique checks of the competitors

WHAT WILL MAKE YOU SUCCESSFUL

• At least 2-3 years in Retail Sales, preferably in a luxury environment
• Strong Passion for our products and Maison
• Possess strong communication and interpersonal skills
• Pleasant Disposition
• Good Team Player
• Performs well under pressure and can multi-task

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