Client Advisor

Paspaley; Shire Of Broome; On-site; AUD 45,000 - 65,000; Full time

Job summary

Paspaley is seeking a Client Advisor for our Broome boutique to create memorable luxury experiences. You will share the craftsmanship and story behind each piece, host appointments, and build lasting client relationships through thoughtful follow‑ups and precise CRM management.

You’ll bring experience in premium retail or hospitality, impeccable presentation, and a genuine interest in fine jewellery. Expect a customer‑centric, team‑oriented environment.

Qualifications

• Experience in luxury or premium retail, hospitality, or high‑touch client service.
• Curiosity about craftsmanship and a genuine interest in fine jewellery.
• Reliability and flexibility across boutique trading hours.

Responsibilities

• Create warm, calm moments that feel personal and considered.
• Share the craftsmanship and story behind each piece with authenticity and grace.
• Host well‑prepared appointments from welcome to thoughtful farewell.
• Build lasting relationships through thoughtful outreach and timely follow‑up.
• Keep the boutique ready with accurate CRM, well‑prepared appointments, and immaculate presentation.
• Support precise product handling and elegant client presentations during discovery.
• Arrange simple service needs (orders, repairs, collections) with clear, proactive updates.

Skills

Luxury retail experience

High‑touch client service

Strong communication

Impeccable presentation

Job description

Job Type: Permanent - Full Time
Location: Broome
Job Category: Customer Service,Sales
Paspaley is an iconic Australian luxury brand that is home to the rarest and most beautiful pearls in the world. We are a leader in contemporary pearl jewellery design, with our distinctive collections available through Paspaley boutiques and eBoutique.
We are looking for passionate Client Advisors to join our high-performing Broome team.

Job Description

Key Responsibilities

• Create warm, calm moments that feel personal and considered.
• Share the craftsmanship and story behind each piece with authenticity and grace.
• Host well‑prepared appointments from welcome to thoughtful farewell.
• Build lasting relationships through thoughtful outreach and timely follow‑up.
• Keep the boutique ready with accurate CRM, well‑prepared appointments, and immaculate presentation.
• Support precise product handling and elegant client presentations during discovery.
• Arrange simple service needs (orders, repairs, collections) with clear, proactive updates.

About You

• Experience in luxury or premium retail, hospitality, or high‑touch client service.
• Composed presence, impeccable presentation, and natural communication.
• Curiosity about craftsmanship and a genuine interest in fine jewellery.
• Reliability and flexibility across boutique trading hours.

Why Paspaley?

• Be part of a prestigious Australian brand with global recognition.
• Enjoy ongoing training in luxury service, styling, and product knowledge.
• Work in a supportive, inclusive team culture.
• Discover exciting career pathways in luxury retail.

Desired Skills And Experience

At Paspaley, we believe that diversity enriches both our workplace and our client experience. We welcome applications from all backgrounds and are committed to fostering an inclusive environment where everyone feels valued and supported. As an Equal Opportunity Employer, we select talent based on skills, experience, and alignment with our brand values.