Senior Client Advisor - PAC

Paspaley; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Paspaley, a prestigious Australian luxury brand, is seeking a Senior Client Advisor for its Pacific Fair Boutique opening in December 2026. This full-time permanent role is based in Brisbane and focuses on creating refined client experiences, sharing knowledge of craftsmanship, and hosting VIP appointments.

You will build lasting client relationships, drive CRM-driven excellence, and mentor team members while upholding luxury service standards.

Qualifications

• Experience in luxury or high-touch client service.
• Polished, confident communicator.
• Passionate about fine jewellery and craftsmanship.
• Collaborative leader who uplifts others.

Responsibilities

• Create refined, personalised client experiences that feel seamless and considered.
• Share deep knowledge of craftsmanship, heritage, and exceptional pieces with confidence.
• Host elevated appointments, including VIP experiences, with care and precision.
• Build lasting client relationships through thoughtful outreach and ongoing connection.
• Support boutique excellence through strong CRM discipline, presentation, and operations.
• Guide and mentor team members, fostering a culture of luxury service.
• Provide insights to enhance client experience and boutique performance.

Skills

Luxury service

Clienteling

Leadership

Relationship-building

Storytelling

Job description

Job Type: Permanent - Full Time

Location: Brisbane

Job Category: Customer Service,Sales

Paspaley is an iconic Australian luxury brand that is home to the rarest and most beautiful pearls in the world. We are a leader in contemporary pearl jewellery design, with our distinctive collections available through Paspaley boutiques and eBoutique.

We are looking for an enthusiastic and service-driven Senior Client Advisor (Full-Time) to become part of the founding team at our brand-new Pacific Fair Boutique, opening on the Gold Coast in December 2026.

Job Description

Key Responsibilities

• Create refined, personalised client experiences that feel seamless and considered.
• Share deep knowledge of craftsmanship, heritage, and exceptional pieces with confidence.
• Host elevated appointments, including VIP experiences, with care and precision.
• Build lasting client relationships through thoughtful outreach and ongoing connection.
• Support boutique excellence through strong CRM discipline, presentation, and operations.
• Guide and mentor team members, fostering a culture of luxury service.
• Provide insights to enhance client experience and boutique performance.

About You

• Proven experience in luxury or high-touch client service environments.
• Polished, confident, and naturally poised communicator.
• Passionate about fine jewellery, craftsmanship, and storytelling.
• Commercially minded with strong clienteling and relationship-building skills.
• A collaborative leader who uplifts and supports others.

Why Paspaley?

• Be part of a prestigious Australian brand with global recognition.
• Enjoy ongoing training in luxury service, styling, and product knowledge.
• Work in a supportive, inclusive team culture.
• Discover exciting career pathways in luxury retail.

Desired Skills And Experience

At Paspaley, we believe that diversity enriches both our workplace and our client experience. We welcome applications from all backgrounds and are committed to fostering an inclusive environment where everyone feels valued and supported. As an Equal Opportunity Employer, we select talent based on skills, experience, and alignment with our brand values.