Cleaning Services and Operations Manager

Global Vision Recruitment; Sydney; On-site; AUD 85,000 - 90,000; Full time

Job summary

Clean Shine South Pty Ltd is seeking an experienced Cleaning Services and Operations Manager to oversee day-to-day cleaning service operations across residential, commercial and NDIS-related assignments in Sydney. The role focuses on coordinating cleaning teams, managing client requirements, organizing service schedules and ensuring high service quality.

Key responsibilities include staffing, budgeting assistance, and maintaining safety standards.

Qualifications

• Diploma or Advanced Diploma in Leadership and Management, Business Management, Business Administration, Operations Management or related field.

Responsibilities

• Oversee daily operations of residential and commercial cleaning services, ensuring delivery to client requirements and service standards.
• Assess client cleaning needs, arrange site inspections and coordinate services for houses, apartments, offices and other premises.
• Develop and manage cleaning schedules, allocate teams and coordinate staff availability to meet deadlines.
• Determine labour, equipment, materials and supplies required for each job and ensure resources are available.
• Monitor quality of cleaning work, conduct inspections and implement corrective actions where needed.
• Prepare service quotations, monitor operating costs and assist with budgeting and financial performance.

Education

Leadership and Management Diploma (Diploma/Advanced Diploma)

Job description

Cleaning Services and Operations Manager

Global Vision Recruitment on behalf of Clean Shine South Pty Ltd

Date Posted: 11 November 2026
Position: Cleaning Services and Operations Manager
Salary: $85,000 - $90,000 per annum + 12% Superannuation
Employment Type: Full-time
Hours: 38 hours per week
Location: Lidcombe NSW 2141

About the Business

Clean Shine South Pty Ltd is a cleaning services business providing residential, commercial and NDIS-related cleaning services to clients across Sydney. Its services include regular house cleaning, end-of-lease cleaning, commercial property cleaning and cleaning support for individuals receiving services through the National Disability Insurance Scheme (NDIS). The business focuses on delivering reliable and tailored cleaning solutions that address the individual needs of clients, including people with disability, while maintaining appropriate service standards and agreed schedules.

About the Role

Clean Shine South Pty Ltd is seeking an experienced and organised Cleaning Services and Operations Manager to oversee the day-to-day operations of its cleaning service business. The successful applicant will coordinate cleaning teams, manage client requirements, organise service schedules and monitor service quality across residential, commercial and NDIS-related cleaning assignments, ensuring services are delivered efficiently and in accordance with client needs and agreed service expectations.

Key Responsibilities

• Oversee the daily operations of residential and commercial cleaning services, ensuring that cleaning activities are organised and delivered according to client requirements and agreed service standards.
• Assess client cleaning requirements, arrange site inspections where necessary and coordinate suitable cleaning services for houses, apartments, offices and other commercial premises.
• Develop and manage cleaning schedules, allocate teams to jobs and coordinate staff availability to ensure services are completed within agreed timeframes.
• Determine the labour, cleaning equipment, materials and supplies required for each job and ensure resources are available for scheduled cleaning activities.
• Monitor the quality of cleaning work, conduct inspections and implement corrective measures where services do not meet the required standards.
• Coordinate regular house cleaning, end-of-lease cleaning, deep cleaning and commercial cleaning assignments according to the scope of work agreed with clients.
• Manage client enquiries, service requests, complaints and feedback, ensuring issues are addressed promptly and appropriate service improvements are implemented.
• Prepare service quotations, monitor operating costs and assist with budgeting, pricing and financial performance to maintain the profitability of cleaning operations.
• Recruit, train, supervise and coordinate cleaning staff, including allocating responsibilities and monitoring attendance, work performance and productivity.
• Manage the purchasing, storage and maintenance of cleaning products, equipment and supplies, ensuring their availability and proper use.
• Establish and monitor cleaning procedures, work instructions and quality standards to promote consistent service delivery across different client properties.
• Ensure staff comply with workplace health and safety requirements, including safe chemical handling, appropriate use of cleaning equipment and the use of personal protective equipment.
• Maintain operational records, including cleaning schedules, job reports, staff allocations, client details, service feedback and equipment maintenance records.
• Identify opportunities to improve operational efficiency, customer satisfaction and the overall quality of the company's cleaning services.

Qualifications

• Diploma or Advanced Diploma in Leadership and Management, Business Management, Business Administration, Operations Management or a related field.

Skills and Experience

• Minimum 2 years experience in service management, cleaning operations management or a similar supervisory management position.
• Experience coordinating cleaning teams, managing service schedules and overseeing residential or commercial cleaning operations.
• Knowledge of cleaning procedures, equipment, products and workplace health and safety requirements.
• Ability to manage client relationships, resolve service issues and maintain quality standards.
• Experience with staff supervision, resource allocation, budgeting and operational planning.
• Ability to manage competing priorities and ensure cleaning services are delivered efficiently and within agreed timeframes.