Cleaning Supervisor

ISS Facility Services Australia and New Zealand; Coffs Harbour; On-site; AUD 90,000 - 110,000; Full time

Job summary

ISS Facility Services Australia and New Zealand in the Coffs Harbour region is seeking a Client Service Supervisor to lead frontline cleaning teams across multiple sites, driving service quality and safety.

This hands-on leadership role covers coaching, rostering support, client relationship management, and continuous improvement, offering variety, autonomy and career development.

Qualifications

• Minimum five years' experience in the cleaning industry.
• Experience leading frontline operational teams.
• Strong customer service and stakeholder management.
• Knowledge of WHS requirements, risk management and incident reporting.
• Current driver’s licence.

Responsibilities

• Lead, coach, and support cleaning teams across multiple sites.
• Conduct site inspections and quality audits to maintain standards.
• Manage equipment, chemicals, consumables, and stock control.
• Support rostering, workforce planning and staffing coverage.
• Ensure compliance with safety, environmental and operational standards.
• Build relationships with clients and stakeholders.
• Monitor performance and contribute to continuous improvement.

Skills

Team leadership

Customer service

Stakeholder management

Safety compliance

Problem solving

Operations management

Education

Certificate IV in Asset Maintenance

Job description

Lead high-performing teams. Deliver exceptional client outcomes. Make a real impact.

We are seeking an experienced Client Service Supervisor to support the delivery of quality cleaning services across multiple client sites. This is a hands-on leadership role where you'll coach teams, build strong client relationships, maintain compliance standards, and ensure operational excellence across your portfolio. Working across the Coffs Harbour region, this position offers variety, autonomy, and the opportunity to develop your leadership career.

About the Role

Reporting to the Client Service Manager, you will be responsible for supervising site teams, maintaining service standards, supporting workforce performance, and ensuring all contractual, safety, and operational requirements are met.

Key Responsibilities

• Lead, coach, and support cleaning teams across multiple sites.
• Conduct site inspections and quality audits to maintain service excellence.
• Manage equipment, chemicals, consumables, and stock control processes.
• Support rostering, workforce planning, and staffing coverage requirements.
• Ensure compliance with safety, environmental, and operational standards.
• Build and maintain positive relationships with clients and stakeholders.
• Monitor performance, investigate incidents, and contribute to continuous improvement initiatives.

About You

To be successful in this role, you will bring:

• Previous experience leading frontline operational teams.
• Strong customer service and stakeholder management skills.
• Experience within the cleaning, facilities management, or related service industry.
• Knowledge of workplace health and safety requirements, including risk management and incident reporting.
• Excellent communication, organisation, and problem-solving skills.
• A current driver's licence.
• Minimum five years' experience in the cleaning industry.
• Experience in hard floor maintenance, carpet cleaning, and window cleaning services.
• Certificate IV in Asset Maintenance (or willingness to obtain).
• Current Working with Children Check, NSW Police Check, and Department of Education clearances.

Why Join Us?

• Supportive and collaborative team environment.
• Opportunity to lead and influence operational outcomes.
• Diverse portfolio of sites
• Ongoing training, development, and career progression opportunities.

If you are a motivated leader with a passion for service excellence, safety, and team development, we'd love to hear from you.