Manager, Claims Technical - Retail Claims

TAL Services Limited; Sydney; On-site; AUD 150,000 - 230,000; Full time

Benefits offered by this job

Flexible working

Learning and development

Insurance coverage (Life, Income)

Wellbeing program

Parental leave

Rewards program

Job summary

TAL Services Limited in Sydney seeks a Manager, Claims Technical to lead and enable technical excellence across our Retail Claims function, ensuring fair, high-quality outcomes for customers when they need us most.

You will coach and develop Claims Consultants and Technical Specialists, drive continuous improvement of frameworks and tools, and provide expert oversight on complex decisions, with a strong focus on governance and compliant practice.

Qualifications

• Proven life insurance claims expertise with leadership of complex claims decisions.
• Strong coaching and mentoring capability to develop others.
• Knowledge of insurance legislation and industry standards, including the Life Insurance Code of Practice.
• Excellent communication and influencing skills across stakeholders.
• Proactive problem-solving mindset to improve claims practices and customer experiences.

Responsibilities

• Lead technical excellence across claims assessment to deliver fair outcomes.
• Coach and develop Claims Consultants and Technical Specialists.
• Drive continuous improvement of claims frameworks, guidelines and tools.
• Provide expert oversight on complex and adverse claims decisions.
• Champion risk, governance and compliance standards.

Skills

Life insurance claims

Leadership

Coaching

Claims governance

Job description

Manager, Claims Technical - Retail Claims

Welcome to TAL. As a leading life insurer,we'vebeen protecting Australians for over 150 years. Backed by Daiichi Life,we'redriven by big ambitions and empower to create better products and services.

Together with our Partners,we'rehelping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care andexpertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate,brightand capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together,we'rereimagining insurance.

Bring your curiosity, ambition and unique perspective, and help us continue reimagining insurance through innovative thinking, digital capability and a commitment to better outcomes for the people who depend on us.

At TAL, our Claims teams play a vital role in helping customers navigate some of life's most challenging moments with confidence and care. As Manager, Claims Technical, you will lead and enable technical excellence across our claims function, ensuring fair, consistent and high-quality claim outcomes that make a meaningful difference to customers when they need us most. By strengthening assessment quality, supporting capability growth and driving continuous improvement, this role contributes directly to TAL's purpose of being there for Australians through life's uncertainties and helping protect what matters most.

In this role you will

• Lead technical excellence across claims assessment to deliver consistent, fair and high-quality customer outcomes.


• Coach and develop Claims Consultants and Technical Specialists, strengthening capability and decision-making confidence.


• Drive continuous improvement of claims frameworks, guidelines and tools to enhance assessment quality and efficiency.


• Provide expert oversight on complex and adverse claims decisions, ensuring sound technical and commercial outcomes.


• Champion risk, governance and compliance standards to maintain customer trust and regulatory confidence.

Qualifications

• Proven life insurance claims expertise, with experience leading complex claims decisions and delivering consistent, high-quality customer outcomes.


• Strong coaching and mentoring capability, with a passion for developing others and building technical confidence within claims teams.


• Sound knowledge of insurance legislation and industry standards, including the Life Insurance Code of Practice, to ensure fair and compliant outcomes.


• Excellent communication and influencing skills, enabling you to build trusted relationships and provide clear guidance across a range of stakeholders.


• A proactive problem-solving mindset, able to identify barriers, drive improvements and continuously enhance claims practices and customer experiences.

At TAL, we're committed to helping our people thrive both professionally and personally. Depending on your role and eligibility, benefits may include:

• Flexible and blended ways of working that support your work and personal commitments.


• Access to learning, leadership development programs, LinkedIn Learning and global career opportunities through the Daiichi Life Group.


• TAL-funded Life, Income Protection and Total & Permanent Disability insurance, plus employee insurance discounts.


• Wellbeing support including Employee Assistance Program services, wellbeing resources, annual flu vaccinations and health initiatives.


• Additional leave benefits including paid parental leave, wellbeing leave, community leave and purchased leave options.


• Access to TAL Rewards Plus, offering discounts at hundreds of popular retailers and services.

Our Commitment to Inclusion

We're proud to be recognised as an Employer of Choice for Gender Equality and maintain partnerships with organisations including Diversity Council Australia, Australian Disability Network and Pride in Diversity. Through our Innovate Reconciliation Action Plan, we're also committed to building meaningful relationships, creating opportunities and contributing to positive outcomes for Aboriginal and Torres Strait Islander peoples.

We welcome applications from people with diverse experiences, perspectives and backgrounds and are committed to providing an inclusive recruitment experience for all candidates. Need adjustments during the recruitment process? Let our team know by getting in touch with us here we're here to support you.