Claims Governance & Risk Leader

TAL Services Limited; Sydney; In loco; AUD 120.000 - 170.000; Tempo pieno

Descrizione del lavoro

TAL Services Limited in Sydney, Australia is seeking a Claims Governance & Risk Specialist to strengthen risk, governance and compliant decision-making across all claims channels and portfolios. You will embed robust risk practices and lead efforts to improve complaint handling and regulatory responses, while partnering with teams to drive consistent outcomes.

The role focuses on turning risk insights into practical improvements, elevating governance, training, and controls, and supporting a

Competenze

• Demonstrated experience in risk, compliance or technical claims within a regulated environment
• Strong understanding of life insurance frameworks, claims handling and regulatory requirements
• Ability to analyse problems and deliver practical solutions that improve processes and outcomes
• Confident communicator who can translate technical concepts into clear, meaningful insights
• Proven ability to influence stakeholders and build strong relationships across all levels
• Collaborative team player with a proactive mindset and commitment to continuous improvement

Mansioni

• Provide risk and governance insights that enable compliant, commercially sound claims decisions
• Identify and address risk trends, delivering recommendations that strengthen claims practices
• Drive continuous improvement by partnering with stakeholders to uplift processes, controls and training
• Enhance complaints outcomes by analysing trends and improving resolution approaches and capability
• Lead regulatory and audit responses, ensuring high-quality outputs and timely issue remediation
• Support risk culture by helping teams identify, manage and monitor risk and compliance effectively

Conoscenze

Risk management

Regulatory compliance

Claims handling

Stakeholder influence

Analytical problem solving

Effective communication

Descrizione del lavoro

TAL Services Limited in Sydney, Australia is seeking a Claims Governance & Risk Specialist to strengthen risk, governance and compliant decision-making across all claims channels and portfolios. You will embed robust risk practices and lead efforts to improve complaint handling and regulatory responses, while partnering with teams to drive consistent outcomes.

The role focuses on turning risk insights into practical improvements, elevating governance, training, and controls, and supporting a