Claims Manager

Shannons Pty; Adelaide; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Annual leave and flexible leave

Hybrid working

Work-life balance emphasis

Staff discounts across Suncorp brands

Employee recognition programs

Learning and internal progression

Community involvement opportunities

Job summary

Suncorp is seeking a Claims Manager in Adelaide to support landlords across Australia. The role involves managing claims, delivering high-quality customer service, and making policy-informed decisions within delegated authority. Hybrid work arrangement and ongoing development opportunities are offered.

You will review information, maintain records, and collaborate with stakeholders to improve processes. A focus on customer outcomes and a resilient, adaptable approach is essential for success.

Qualifications

• Experience in claims, property management, insurance or customer service.
• Ability to build relationships with clients and stakeholders.
• Knowledge of general insurance principles and claims processes.

Responsibilities

• Manage cases and tasks from initial intake through to resolution.
• Deliver high-quality customer service while building positive relationships with clients and stakeholders.
• Review information and documentation to assess outcomes in line with policies, procedures, and relevant guidelines.
• Make informed decisions within delegated authority and communicate outcomes clearly and professionally.
• Maintain accurate records and ensure timely processing of work.
• Build and maintain effective working relationships with customers, colleagues, and external partners.
• Prioritise and manage workloads to meet service standards, deadlines, and organisational objectives.
• Identify opportunities to improve processes and achieve positive outcomes.
• Collaborate with team members to support shared goals and contribute to continuous improvement initiatives.

Skills

Strong communication

Empathy and resilience

Time management

Prioritise workload

Problem solving

Insurance knowledge

Policy interpretation

Collaborative

Adaptability

Job description

Thinking About a New Career Path? Come Join Suncorp in Adelaide!

Are you looking for a rewarding role where you can make a genuine difference for customers during challenging times?

We're currently recruiting a Claims Manager to join our Terri Scheer Insurance team in Adelaide, supporting customers and property managers across Australia with landlord insurance claims.

Whether you come from a claims, property management, insurance, or customer service background, this is an opportunity to build a meaningful career with one of Australia's most trusted insurers. You'll be supported by an experienced team, ongoing development opportunities, and a culture that puts customers at the heart of everything we do.

Why You'll Love Working at Suncorp:

Joining Suncorp means more than just a job, it's an opportunity to build a rewarding career with a company that genuinely invests in your success.

Here's what we offer:

• Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)
• Hybrid working with a blend of office and home-based work
• A strong focus on work-life balance
• Staff discounts with more than 400 leading Australian retailers
• Up to 25% discounts across Suncorp brands including AAMI, Shannons, Apia and more
• Reward and recognition programs
• Ongoing learning, career development and internal progression opportunities
• Join one of Australia's most trusted and inclusive employers
• Opportunities to get involved in community initiatives and volunteering programs

Please note: Benefits may vary depending on role, level and location.

What You'll Be Doing

As a Claims Manager, you'll:

• Manage cases and tasks from initial intake through to resolution.
• Deliver high-quality customer service while building positive relationships with clients and stakeholders.
• Review information and documentation to assess outcomes in line with policies, procedures, and relevant guidelines.
• Make informed decisions within delegated authority and communicate outcomes clearly and professionally.
• Maintain accurate records and ensure timely processing of work.
• Build and maintain effective working relationships with customers, colleagues, and external partners.
• Prioritise and manage workloads to meet service standards, deadlines, and organisational objectives.
• Identify opportunities to improve processes and achieve positive outcomes.
• Collaborate with team members to support shared goals and contribute to continuous improvement initiatives.

What You'll Bring

We're looking for people who have:

• Strong communication and relationship-building skills
• Empathy and resilience when supporting customers through difficult situations
• Excellent time management and organisational skills
• The ability to prioritise work and manage competing demands
• Strong problem-solving and decision-making capabilities
• Knowledge of general insurance principles and claims management processes
• The ability to interpret policy wordings and apply them accurately
• A collaborative, team-focused approach
• Adaptability and a willingness to learn in a changing environment

Why you'll love working with us

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [e-mail] for a confidential conversation.