Claims Manager

Suncorp Group; Adelaide; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid working model

Employee discounts

Study support

Parental leave

Wellness programs

Job summary

Suncorp Group in Adelaide seeks a Claims Manager to lead landlord insurance claim operations across Australia. You will manage cases from intake to resolution, deliver exceptional customer service, and ensure adherence to policies and guidelines.

The role emphasises building strong client relationships and providing decisive, timely outcomes. The position offers a hybrid work model, supportive team environment, and opportunities for professional development, with parental leave and wellness

Qualifications

• Knowledge of general insurance principles and claims management processes.
• Ability to interpret policy wordings and apply them accurately.
• Strong communication and relationship-building skills.
• Empathy and resilience when supporting customers through difficult situations.
• Excellent time management and organisational skills.
• The ability to prioritise work and manage competing demands.

Responsibilities

• Manage cases and tasks from initial intake through to resolution.
• Deliver high-quality customer service while building positive relationships with clients and stakeholders.
• Review information and documentation to assess outcomes in line with policies, procedures, and relevant guidelines.
• Make informed decisions within delegated authority and communicate outcomes clearly and professionally.
• Maintain accurate records and ensure timely processing of work.
• Build and maintain effective working relationships with customers, colleagues, and external partners.
• Prioritise and manage workloads to meet service standards, deadlines, and organisational objectives.
• Identify opportunities to improve processes and achieve positive outcomes.
• Collaborate with team members to support shared goals and contribute to continuous improvement initiatives.

Skills

Customer service

Communication

Empathy

Time management

Organisation

Prioritisation

Problem solving

Insurance knowledge

Policy interpretation

Job description

Full-Time – Claims Manager (Terri Scheer Insurance)

Are you looking for a rewarding role where you can make a genuine difference for customers during challenging times?

We're currently recruiting a Claims Manager to join our Terri Scheer Insurance team in Adelaide, supporting customers and property managers across Australia with landlord insurance claims.

Whether you come from a claims, property management, insurance, or customer service background, this is an opportunity to build a meaningful career with one of Australia's most trusted insurers. You'll be supported by an experienced team, ongoing development opportunities, and a culture that puts customers at the heart of everything we do.

What You'll Be Doing

• Manage cases and tasks from initial intake through to resolution.
• Deliver high-quality customer service while building positive relationships with clients and stakeholders.
• Review information and documentation to assess outcomes in line with policies, procedures, and relevant guidelines.
• Make informed decisions within delegated authority and communicate outcomes clearly and professionally.
• Maintain accurate records and ensure timely processing of work.
• Build and maintain effective working relationships with customers, colleagues, and external partners.
• Prioritise and manage workloads to meet service standards, deadlines, and organisational objectives.
• Identify opportunities to improve processes and achieve positive outcomes.
• Collaborate with team members to support shared goals and contribute to continuous improvement initiatives.

What You'll Bring

• A passion for delivering outstanding customer service
• Strong communication and relationship-building skills
• Empathy and resilience when supporting customers through difficult situations
• Excellent time management and organisational skills
• The ability to prioritise work and manage competing demands
• Strong problem-solving and decision-making capabilities
• Knowledge of general insurance principles and claims management processes
• The ability to interpret policy wordings and apply them accurately

What We Can Offer You

• Competitive annual salary
• Flexible work arrangements – a hybrid working model that lets you work from home and the office.
• Employee discounts and rewards – exclusive offers at over 400 major Australian retailers, including Myer, David Jones, Coles, and Woolworths, as well as discounts on Suncorp products and insurance. (only eligible for permanent employees)
• Study support – we encourage ongoing learning and offer study support to eligible employees.
• Parental leave – 20 weeks of paid parental leave for primary carers.
• Wellness programs – including discounts on health insurance and gym memberships.

Note: Specific benefits may vary depending on role, level, and location.

At Suncorp, we’re committed to building futures and protecting what matters. We embrace diversity and encourage you to apply—even if you don’t meet every requirement. We’d love to hear from you!

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.