Claims Advisor

Suncorp; Sydney; Híbrido; AUD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Shine platform access

Hybrid working

Paid parental leave

Volunteer leave

Descripción de la vacante

Suncorp Group in Sydney's CBD is seeking a Claims Advisor to join the Workers Compensation team and manage a portfolio of personal injury claims. The role is based at our Shelley St.

office with a hybrid work arrangement—3 days per week from home after training. You will assess medical, financial and rehabilitation information, ensure legislative timelines are met, advocate for cost-effective resolutions and support injured workers and employers with a high standard of service.

Formación

• Previous Workers Compensation or personal injury claims experience.
• Ability to demonstrate compassion and empathy for the customer.
• Excellent verbal communication and written skills, capable of negotiating with stakeholders.

Responsabilidades

• Obtain and review medical, financial, investigative and rehabilitation reports to assess claims.
• Ensure legislative timeframes and ongoing review of reports.
• Adopt strategies to resolve claims cost-effectively.
• Provide excellent customer service to legislative authorities, employers and injured workers.

Conocimientos

Claims experience

Empathy

Verbal communication

Administration

Descripción del empleo

Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path.

We are looking for a Claims Advisor to join our Workers Compensation team and manage a portfolio of personal injury claims.

This role is based at our Shelley St. office in Sydney’s CBD. We also offer a hybrid work environment meaning you get to work from the comfort of your own home 3 days per week, post training.

What you’ll do

• Obtain and review medical, financial, investigative and rehabilitation reports to assist in the accurate assessment of individual claims.
• Ensure legislative compliance timeframes are met in conjunction with ongoing review of medical, financial investigative and rehabilitation reports.
• Adopt appropriate strategies to resolve claims cost effectively.
• Ensure early access to appropriate rehabilitation so that injured claimants can achieve optimal recovery from their injuries.
• Provide an excellent level of customer service to the legislative authority, employers and injured workers through compliance with legislation, timely response times and efficiency in processing.

What you’ll bring

• Previous Workers Compensation claims or personal injury claims experience with a track record for delivering results.
• Ability to demonstrate compassion and empathy for the customer.
• Excellent verbal communication skills – listen, build rapport, communicate complex information and negotiate with a variety of stakeholders included claimants, third-party providers, external bodies and internal teams.
• Strong administrative and written skills and the ability to effectively manage all aspects of each claim within the restraints of the State legislation.
• Strong commitment and a high degree of integrity to help meet and exceed customer expectations.

What You’ll Enjoy

• Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
• Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees
• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 900+ retailers, Fitness Passport, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Diversity is celebrated through employee resource groups and inclusive policies for all families
• At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact ***************@suncorp.com.au for a confidential conversation.