Claims Advisor

Suncorp Group; Newcastle City Council; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working model

20 weeks paid parental leave

Wellness programs

Employee discounts

Job summary

Suncorp Group Newcastle is seeking a Claims Advisor for the Medical Only Portfolio to support workers' compensation claims. You will review medical and financial reports, ensure legislative compliance, and implement strategies to resolve claims efficiently while supporting injured workers toward recovery.

The role emphasizes empathetic customer service, strong verbal and written communication, and collaboration with legislative authorities, employers, and internal teams.

Qualifications

• Experience with workers' compensation or personal injury claims.
• Empathy and compassion when supporting customers.
• Strong verbal communication and ability to negotiate with stakeholders.
• Excellent administrative and written communication within legislative requirements.

Responsibilities

• Review medical, financial, investigative and rehab reports to assess claims.
• Ensure compliance with timeframes and legislative requirements.
• Develop strategies to resolve claims efficiently and cost-effectively.
• Facilitate access to rehabilitation services for injured workers.
• Deliver strong customer service to authorities, employers and claimants.

Skills

Workers' comp

Personal injury

Empathy

Verbal comms

Written comms

Negotiation

Job description

Newcastle, NSW | Full-time | Permanent

Are you a customer service superstar who genuinely wants to help people?

Looking to build a career where you can make a real difference?

At Suncorp Group, we're all about making a difference for people and the communities they call home. Few areas of our business are as integral to that purpose as our Claims teams. Every day, they provide support, understanding, and guidance to customers during some of life's most challenging moments, helping them achieve positive outcomes and get back on a healthier, happier path.

Job Description

Claims Advisor - Medical Only Portfolio

Newcastle, NSW | Full-time | Permanent

Are you a customer service superstar who genuinely wants to help people?

Looking to build a career where you can make a real difference?

At Suncorp Group, we're all about making a difference for people and the communities they call home. Few areas of our business are as integral to that purpose as our Claims teams. Every day, they provide support, understanding, and guidance to customers during some of life's most challenging moments, helping them achieve positive outcomes and get back on a healthier, happier path.

We are looking for Claims Advisors to join our Workers Compensation team, managing a portfolio of personal injury claims.

What You'll Do

• Obtain and review medical, financial, investigative, and rehabilitation reports to support the accurate assessment of individual claims.
• Ensure legislative compliance timeframes are met while conducting ongoing reviews of medical, financial, investigative, and rehabilitation reports.
• Develop and implement appropriate strategies to resolve claims efficiently and cost-effectively.
• Facilitate early access to appropriate rehabilitation services so injured workers can achieve the best possible recovery outcomes.
• Deliver exceptional customer service to legislative authorities, employers, and injured workers through legislative compliance, timely responses, and efficient claim management.

What You'll Bring

• Previous Workers Compensation or personal injury claims experience, with a proven track record of delivering results.
• The ability to demonstrate compassion and empathy when supporting customers through challenging circumstances.
• Allied Health experience is highly regarded.
• Strong verbal communication skills, with the ability to listen, build rapport, communicate complex information, and negotiate with a variety of stakeholders, including claimants, third-party providers, external bodies, and internal teams.
• Excellent administrative and written communication skills, with the ability to effectively manage all aspects of a claim within legislative requirements.
• A strong commitment to customer outcomes and a high degree of integrity, helping to meet and exceed customer expectations.

What We Can Offer You

At Suncorp, we offer benefits that support, empower, and reward our people. Some of our benefits include:

• Competitive annual salary.
• Comprehensive training and support from day one, including formal learning, coaching, and on-the-job development.
• The opportunity to join a supportive team that genuinely cares about its people.
• Flexible work arrangements, including a hybrid working model.
• Employee discounts and rewards across major Australian retailers, including Myer, David Jones, Coles, and Woolworths, plus discounts on Suncorp products and insurance for eligible permanent employees.
• Study support for eligible employees.
• 20 weeks of paid parental leave for primary carers.
• Wellness programs, including discounted health insurance and gym memberships.

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [e-mail] for a confidential conversation.