Eligibility Officer

Suncorp Group; Newcastle; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid working

Work-life balance

Recognition program

Reputable employer

Job summary

Suncorp in Australia is seeking a Claims Assessor for psychological injury claims under NSW Workers Compensation. You will evaluate eligibility and entitlement with empathy, reviewing medical and employment information and coordinating with employers, insurers, and practitioners.

The role emphasizes trauma-informed communication, sound judgement, and adaptable problem-solving in a changing environment, with a hybrid working arrangement supporting work-life balance.

Qualifications

• Experience in Workers' Compensation, personal injury claims, or related customer-focused environment.
• Clear, confident, and empathetic communication with a wide range of stakeholders.
• Strong analytical skills, attention to detail, and sound judgement.
• Adaptable, resilient, and comfortable in a changing environment.
• Enjoys collaborative work while managing own priorities independently.

Responsibilities

• Assess psychological injury claims in line with NSW Workers Compensation legislation and scheme requirements.
• Make timely, fair, and evidence-based eligibility and entitlement decisions.
• Support injured workers with empathy and professionalism through respectful, trauma-informed communication.
• Gather and review medical, employment, and factual information to support sound decision-making.
• Work closely with employers, insurers, treating practitioners, legal representatives, and icare stakeholders.
• Explain complex legislative decisions clearly and confidently to customers and stakeholders.
• Apply new and evolving psychological injury legislation in day-to-day claims management.
• Escalate complex or sensitive matters appropriately while maintaining strong file quality and documentation standards.

Skills

Workers' compensation experience

Communication skills

Analytical skills

Adaptable

Team collaboration

Job description

Job Description

What You’ll Do:

• Assess psychological injury claims in line with NSW Workers Compensation legislation and scheme requirements.
• Make timely, fair, and evidence-based eligibility and entitlement decisions.
• Support injured workers with empathy and professionalism through respectful, trauma-informed communication.
• Gather and review medical, employment, and factual information to support sound decision-making.
• Work closely with employers, insurers, treating practitioners, legal representatives, and icare stakeholders.
• Explain complex legislative decisions clearly and confidently to customers and stakeholders.
• Apply new and evolving psychological injury legislation in day-to-day claims management.
• Escalate complex or sensitive matters appropriately while maintaining strong file quality and documentation standards.

What You’ll Bring:

• Have experience in Workers Compensation, personal injury claims, or a related customer-focused environment.
• Can communicate clearly, confidently, and empathetically with a wide range of stakeholders.
• Bring strong analytical skills, attention to detail, and sound judgement.
• Are adaptable, resilient, and comfortable working in a changing environment.
• Enjoy working collaboratively while managing your own priorities independently.

Why You’ll Love Working at Suncorp

When You Join Suncorp, You’re Not Just Starting a Job, You’re Building a Career With a Company That Values Your Growth, Well-being, And Success. Here’s What We Offer

• Hybrid working: Flexible mix of office and home.
• Work-life balance: Support to thrive personally and professionally.
• Reward & recognition programs: Celebrating your achievements.
• Reputable employer: A trusted, inclusive, and diverse organisation.

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [e-mail] for a confidential conversation.