Claims Manager | 12 Month Fixed-Term Contract

ifindtalent; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Leadership role

Hybrid WFH (3/2)

Job summary

We’re partnering with a well-regarded personal injury practice to find an experienced Claims Manager to join their Superannuation & TPD team in a senior, people-focused role.

This is a standout opportunity for someone who enjoys taking ownership of complex claims while also stepping into a genuine leadership position. You’ll manage a varied portfolio of matters end-to-end, while also supporting, guiding and motivating a small team to deliver consistent, high-quality work.

Qualifications

• Experience managing Superannuation and/or TPD claims.
• Previous experience leading, supervising or mentoring a small team.
• Strong organizational and delegation skills.
• Excellent communication skills.
• Proactive, solutions-focused and accountable.
• Hands-on while contributing to team development.

Responsibilities

• Managing a portfolio of Superannuation and TPD claims from initial instruction through to resolution.
• Leading, supporting and mentoring a team, helping to drive performance and confidence across the group.
• Allocating and prioritising caseloads and workflows to ensure deadlines are met and matters progress efficiently.
• Acting as the main point of contact for team members on technical questions, client matters and day-to-day problem solving.
• Conducting regular team meetings, sharing updates and contributing to process improvements.
• Preparing correspondence, claims documentation and submissions, and liaising with clients, insurers, super funds, medical professionals and other stakeholders.
• Monitoring claim progress, identifying risks and keeping files moving in a timely and organised way.
• Reporting on team performance, caseloads and emerging issues to senior leadership.

Skills

Superannuation claims

TPD claims

team leadership

stakeholder management

communication skills

Job description

We’re partnering with a well-regarded personal injury practice to find an experienced Claims Manager to join their Superannuation & TPD team in a senior, people-focused role.

This is a standout opportunity for someone who enjoys taking ownership of complex claims while also stepping into a genuine leadership position. You’ll manage a varied portfolio of matters end-to-end, while also supporting, guiding and motivating a small team to deliver consistent, high-quality work.

The role offers a strong balance of autonomy, leadership, and hands-on case management, with the chance to make a real impact within a high-performing and collaborative environment.

What you’ll be doing

• Managing a portfolio of Superannuation and TPD claims from initial instruction through to resolution.
• Leading, supporting and mentoring a team, helping to drive performance and confidence across the group.
• Allocating and prioritising caseloads and workflows to ensure deadlines are met and matters progress efficiently.
• Acting as the main point of contact for team members on technical questions, client matters and day-to-day problem solving.
• Conducting regular team meetings, sharing updates and contributing to process improvements.
• Preparing correspondence, claims documentation and submissions, and liaising with clients, insurers, super funds, medical professionals and other stakeholders.
• Monitoring claim progress, identifying risks and keeping files moving in a timely and organised way.
• Reporting on team performance, caseloads and emerging issues to senior leadership.

We’re partnering with a well-regarded personal injury practice to find an experienced Claims Manager to join their Superannuation & TPD team in a senior, people-focused role.

This is a standout opportunity for someone who enjoys taking ownership of complex claims while also stepping into a genuine leadership position. You’ll manage a varied portfolio of matters end-to-end, while also supporting, guiding and motivating a small team to deliver consistent, high-quality work.

The role offers a strong balance of autonomy, leadership, and hands-on case management, with the chance to make a real impact within a high-performing and collaborative environment.

What you’ll be doing

• Managing a portfolio of Superannuation and TPD claims from initial instruction through to resolution.
• Leading, supporting and mentoring a team, helping to drive performance and confidence across the group.
• Allocating and prioritising caseloads and workflows to ensure deadlines are met and matters progress efficiently.
• Acting as the main point of contact for team members on technical questions, client matters and day-to-day problem solving.
• Conducting regular team meetings, sharing updates and contributing to process improvements.
• Preparing correspondence, claims documentation and submissions, and liaising with clients, insurers, super funds, medical professionals and other stakeholders.
• Monitoring claim progress, identifying risks and keeping files moving in a timely and organised way.
• Reporting on team performance, caseloads and emerging issues to senior leadership.

What we’re looking for

• Experience managing Superannuation and/or TPD claims.
• Previous experience leading, supervising or mentoring a small team.
• Strong organisational and delegation skills, with the ability to balance competing priorities.
• Excellent communication skills and the confidence to support both clients and team members.
• A proactive, solutions-focused approach and a strong sense of accountability.
• Someone who enjoys being hands-on while also contributing to team development and operational efficiency.

Why this role?

• Competitive Salary Package on offer!
• A genuine leadership role with scope to influence team performance and workflow.
• Join a respected personal injury practice with a strong reputation.
• Work in a supportive environment where your experience is valued.
• A great opportunity for someone ready to step up into a more visible and strategic position.
• Hybrid WFH flexibility (3/2) on offer

If you’re looking for a role where you can lead, support and grow while still staying close to the work, this is an opportunity worth exploring.

Due to the urgency of the position, only shortlisted candidates will be contacted. Interviews will be scheduled without delay.