Claims Advisor

Total Resource Solutions; Burwood; Hybrid; AUD 100,000 - 130,000; Full time

Job summary

Total Resource Solutions in Burwood, NSW, is seeking an experienced Claims Advisor for Workers Compensation. The role is hybrid, with a Start Date ASAP, and a fixed-term contract until 20 November 2026.

You will manage a portfolio of workers compensation claims, including complex matters, ensuring compliance with NSW legislation and SIRA/iCare guidelines. The ideal candidate has proven case management experience, excellent stakeholder management, and the ability to navigate self-insurance and

Qualifications

• Demonstrated experience in Workers Compensation Claims Management within NSW.
• Strong understanding of NSW Workers Compensation legislation, SIRA and iCare guidelines.
• Experience managing complex and litigated claims.
• Strong organisational skills with the ability to manage competing priorities.

Responsibilities

• Manage workers compensation claims in accordance with NSW legislation, SIRA and iCare requirements.
• Ensure compliance with claims management frameworks and processes.
• Provide guidance and peer support to team members.
• Manage claims across self-insurance, self-administered and TMF frameworks.
• Handle complex and difficult claims, including work injury, tail claims and legal matters.
• Develop and maintain strong relationships with internal and external stakeholders.
• Proactively resolve enquiries, disputes and complaints in a timely and professional manner.
• Contribute to continuous improvement initiatives and operational projects.
• Deliver high-quality customer service and outcomes-focused claims management.

Skills

Workers Compensation

Claims Management

NSW Legislation

SIRA guidelines

Litigated claims

Stakeholder management

Self-insurance/TMF

Organisation

Job description

Join a high-performing Injury & Claims Management team supporting one of NSW's largest transport organisations.

Location: Burwood, NSW (Hybrid)

Start Date: ASAP (subject to checks)

Contract: Until 20 November 2026 (possible extension)

Rate: $420 per day + Super

Hours: Up to 40 hours per week

We are seeking an experienced Claims Advisor - Workers Compensation to manage a portfolio of workers compensation claims, including complex and sensitive matters. This is an excellent opportunity for claims professionals with strong legislative knowledge and proven case management experience.

Key Responsibilities

• Manage workers compensation claims in accordance with NSW legislation, SIRA and iCare requirements.
• Ensure compliance with claims management frameworks and processes.
• Provide guidance and peer support to team members.
• Manage claims across self-insurance, self-administered and TMF frameworks.
• Handle complex and difficult claims, including work injury, tail claims and legal matters.
• Develop and maintain strong relationships with internal and external stakeholders.
• Proactively resolve enquiries, disputes and complaints in a timely and professional manner.
• Contribute to continuous improvement initiatives and operational projects.
• Deliver high-quality customer service and outcomes-focused claims management.

Primary Skill :-

• Demonstrated experience in Workers Compensation Claims Management within NSW.
• Strong understanding of NSW Workers Compensation legislation, SIRA and iCare guidelines.
• Experience managing complex and litigated claims.
• Strong organisational skills with the ability to manage competing priorities.
• Experience working within self-insurance and/or TMF environments will be highly regarded.