Claims Executive

Community Broker Network; Australia; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Great Place to Work

Hybrid work

Wellbeing allowance

Mental health days

Birthday leave

Competitive salaries

Study support

Professional development

Bonus plan

Paid parental leave

Salary continuance

Insurance discounts

Team events

Job summary

Community Broker Network is seeking a Claims Executive to join our growing Claims team across Australia. You will manage a portfolio of claims from initial notification through to settlement, ensuring fair and efficient handling in line with service standards and regulatory requirements.

You will support clients, brokers, and stakeholders with clear communication, timely updates, and thorough investigations of complaints, contributing to continuous improvement and a market-leading claims service.

Qualifications

• Experience in claims administration or a related insurance role.
• Strong understanding of insurance policies and claims processes.
• Excellent communication and customer service skills.
• Ability to manage competing priorities and meet deadlines.

Responsibilities

• Manage a portfolio of claims from notification to settlement.
• Provide guidance on claims processes to clients and brokers.
• Investigate and resolve complaints in line with regulatory requirements.
• Maintain accurate records and ensure compliance with policies.

Skills

Claims administration

Customer service

Analytical skills

Communication skills

Prioritization

Job description

Support brokers, help clients, and play a key role in delivering exceptional claims outcomes across Australia’s leading brokernetwork.

We’re looking for a Claims Executive to join our growing Claims team. Thisis an excellent opportunity for someone with insurance or claims experience whoenjoys solving problems, supporting customers through challenging situations,and delivering exceptional service.

About CBN

At Community Broker Network, we’re not just supporting insurance businesses – we’re shaping the future of the industry. As Australia’s largest network of general insurance authorised representatives, we empower over 300 businesses and 1,000 employees across the country. Our team offers market access, technology, education, marketing, HR, business advice, and more, supporting brokers from Perth to Cairns.

We’re a certified Great Place to Work with an incredible culture, and a genuine commitment to helping our people grow.

Our values:

We Listen (Understand)

We Achieve (Accomplish)

We Are One (Together)

Purpose of the Role

Reporting to the Claims Team Leader, you will play a key role in delivering a tailored and market-leading claims service to clients, brokers, and stakeholders.

You will manage a portfolio of claims from initial notification through to settlement, ensuring claims are handled fairly, efficiently, and in line with company procedures, service standards, and regulatory requirements.

This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and takes pride in achieving quality outcomes.

What You’ll Do

Claims Management

• Manage the assessment and progression of a portfolio of claims
• Gather and review information required to assess claims
• Monitor claim progress and provide timely updates to stakeholders
• Facilitate fair and accurate claim outcomes
• Ensure claims are processed within agreed service standards and timeframes

Customer Service

• Manage incoming calls and emails from clients, brokers, insurers, and service providers
• Provide guidance on claims processes and requirements
• Respond to enquiries promptly and professionally
• Deliver a positive customer experience throughout the claims journey

Complaints Resolution

• Manage complaints in accordance with Internal Dispute Resolution requirements
• Investigate, resolve, and elevate complaints where required
• Identify root causes and contribute to continuous improvement initiatives
• Prepare written responses and maintain clear communication with stakeholders

Quality & Compliance

• Maintain compliance with company policies, procedures, and regulatory obligations
• Ensure accurate record keeping and documentation
• Contribute to quality assurance and continuous improvement activities

What You’ll Bring

To be successful in this role, you will bring:

• Experience in claims administration, claims management, or a similar insurance-based role
• Strong understanding of insurance policies, claims processes, and industry practices
• Excellent communication and customer service skills
• Strong problem-solving and analytical capabilities
• Ability to manage competing priorities and meet deadlines
• High attention to detail and commitment to quality outcomes
• A collaborative approach and willingness to support team success

Our Awesome Benefits!

• Great Place to Work certified
• Hybrid working flexibility – 3 days in the office, 2 days at home
• Wellbeing allowance
• Mental health days & birthday leave
• Competitive salaries
• Study support & professional development opportunities
• Incentive & bonus plan
• Paid parental leave
• Salary continuance benefit
• Travel and cyber insurance discounts
• Regular team events and cultural activities
• Extra perks like health insurance discounts, retail offers, and more!