Claims Officer

Suncorp Group; City of Brisbane; On-site; AUD 70,000 - 110,000; Full time

Job summary

Suncorp Group in Brisbane seeks a claims professional to manage a portfolio of commercial motor claims from lodgement to settlement, delivering exceptional service to customers, brokers, leasing partners and other stakeholders.

This role emphasizes cost management, proactive communication, and building strong relationships with leasing clients, while identifying fraud opportunities and supporting continuous improvement. ANZIIF qualifications beneficial but not essential.

Qualifications

• Have a passion for delivering outstanding customer service.
• Demonstrate strong communication and relationship-building skills.
• Can show empathy and resilience when supporting customers through challenging situations.
• Have strong problem-solving and decision-making capabilities.
• Are confident negotiating and influencing outcomes.
• Can effectively manage competing priorities in a fast-paced environment.
• Have strong attention to detail and commercial acumen.
• Take ownership and accountability for delivering quality outcomes.
• Are eager to learn and develop new skills.

Responsibilities

• Managing Commercial, Fleet and Leasing motor claims end-to-end
• Providing proactive communication and support to customers, brokers and claim stakeholders
• Building strong relationships with leasing clients and acting as a key liaison during the claims process
• Making sound claims decisions based on gathered information and policy coverage
• Negotiating claim outcomes and settlements with brokers and stakeholders
• Managing claim costs through accurate reserving and supplier management
• Identifying potential fraud, recovery and salvage opportunities
• Contributing to continuous improvement initiatives and team success

Job description

This is an excellent opportunity for someone looking to broaden their claims expertise, develop stakeholder management skills, and gain exposure to Commercial, Fleet and Leasing claims within a fast-paced and supportive environment.

This is an excellent opportunity for someone looking to broaden their claims expertise, develop stakeholder management skills, and gain exposure to Commercial, Fleet and Leasing claims within a fast-paced and supportive environment.

About The Role

You will manage a portfolio of commercial motor claims while delivering exceptional service to customers, brokers, leasing partners and other key stakeholders.

You'll take ownership of claims from lodgement through to settlement, ensuring customers are kept informed, costs are effectively managed, and claims outcomes align with client requirements and business objectives.

Key Responsibilities Include

• Managing Commercial, Fleet and Leasing motor claims end-to-end
• Providing proactive communication and support to customers, brokers and claim stakeholders
• Building strong relationships with leasing clients and acting as a key liaison during the claims process
• Making sound claims decisions based on gathered information and policy coverage
• Negotiating claim outcomes and settlements with brokers and stakeholders
• Managing claim costs through accurate reserving and supplier management
• Identifying potential fraud, recovery and salvage opportunities
• Contributing to continuous improvement initiatives and team success

What We're Looking For

• Have a passion for delivering outstanding customer service
• Demonstrate strong communication and relationship-building skills
• Can show empathy and resilience when supporting customers through challenging situations
• Have strong problem-solving and decision-making capabilities
• Are confident negotiating and influencing outcomes
• Can effectively manage competing priorities in a fast-paced environment
• Have strong attention to detail and commercial acumen
• Take ownership and accountability for delivering quality outcomes
• Are eager to learn and develop new skills

Previous claims or insurance experience is advantageous, but we’re also open to candidates who can demonstrate transferable skills and a willingness to learn.

ANZIIF qualifications or study towards these qualifications would be beneficial but are not essential.

Why Apply?

This Role Offers a Fantastic Opportunity To

• Build your commercial insurance and claims expertise
• Strengthen your stakeholder management and negotiation skills
• Gain exposure to a diverse range of customers and brokers
• Expand your network across Commercial Insurance
• Further your career development in a supportive team environment

At Suncorp, we believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate. We’re committed to creating an inclusive culture where our people feel valued, supported and connected.

If you require any support or adjustments to participate equitably in our recruitment process or workplace, please contact [e-mail] for a confidential conversation.