Senior Manager Clinical Governance and Performance

Ambulance Victoria; Melbourne; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

Ambulance Victoria (AV) is seeking a Senior Manager Clinical Governance & Performance to shape governance, quality management and performance systems. The role leads the Best Care Design portfolio and provides insights to support strategic decisions and continuous improvement.

Hybrid work is possible with site presence in Blackburn North/Doncaster as required. The role reports to the Director Clinical Governance and Performance and requires extensive leadership experience in complex healthcare

Qualifications

• Tertiary healthcare qualification or progress toward one.
• Experience leading complex programs in healthcare.
• Desirable: accreditation/quality governance experience (ACHS).

Responsibilities

• Provide strategic leadership for clinical governance, quality management and Best Care delivery.
• Lead improvement of Quality Management System approaches across the organisation.
• Advise senior leaders on clinical governance, safety and performance with evidence-based insights.
• Collaborate with operational leaders to embed Best Care principles in service delivery.
• Translate quality, safety and performance data into actionable insights for improvement.
• Lead and develop high-performing teams with a culture of accountability and wellbeing.
• Coach and develop workforce capabilities in leadership and quality outcomes.

Skills

Leadership

Clinical governance

Quality improvement

Data analysis

Education

Tertiary healthcare qualification

Tools

QMS

Job description

Senior Manager Clinical Governance and Performance

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.

We are seeking a Senior Manager Clinical Governance & Performance. This is a key leadership role responsible for shaping and strengthening Ambulance Victoria's clinical governance, quality management and performance systems. Leading the Best Care Design portfolio, you will establish the frameworks, governance and quality improvement approaches that enable safe, effective and person-centred care, while providing performance insights and assurance to support strategic decision-making and continuous improvement across the organisation.

This is a Full-Time Permanent position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Blackburn North/ Doncaster in line with our hybrid working model.

About the role

Reporting to the Director Clinical Governance and Performance, responsibilities of this position include, but not limited to:

• Provide strategic leadership for clinical governance, quality management and Best Care delivery, ensuring robust frameworks, governance systems and business partnerships support safe, effective and person-centred care
• Lead the application and continuous improvement of Quality Management System (QMS) approaches, integrating quality planning, assurance and improvement activities across the organisation to drive consistent performance and sustainable outcomes
• Provide expert advice to senior leaders on clinical governance, quality, safety and performance, while identifying strategic risks, shaping governance frameworks, and ensuring organisational priorities are informed by evidence, best practice and system needs
• Partner with operational leaders to embed Best Care principles into service delivery, using evidence, patient experience, risk and performance data to inform decision-making and drive quality outcomes
• Translate quality, safety and performance information into meaningful organisational insights, learning and improvement initiatives that strengthen clinical governance and service excellence
• Lead evidence-based quality and governance initiatives, ensuring organisational readiness for emerging risks, regulatory requirements and evolving best practice in healthcare delivery
• Lead and develop high-performing teams, fostering a culture of accountability, collaboration, wellbeing and continuous improvement
• Build organisational capability through coaching, mentoring and workforce development, strengthening leadership, quality improvement and performance outcomes across the organisation

About you

To be considered for this position you will possess:

• Completion of a tertiary qualification within healthcare or relevant industry certification (or progress toward) with extensive relevant experience, or an equivalent combination of training and sound experience
• Certification or equivalent experience in one or more of the following (desirable):
• Project/Change Management
• Clinical Governance Certification
• Advanced Data for Improvement
• Lead Auditor certification or equivalent (desirable)
• Extensive leadership experience in complex healthcare environments
• Demonstrated ability to lead complex programs and influence strategic decision making
• Experience in designing and enhancing quality management and clinical governance frameworks
• Experience with accreditation bodies (e.g. ACHS), undertaking or leading research, evaluation and analysis (desirable)

Working at Ambulance Victoria

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integralpartin bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV if you are successful and commence in the role.

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified AV6 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2025.

The position description can be found on the AV Careers website.