Claims Consultant

Redspot Car Rentals; Brisbane; Ibrido; AUD 34.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Penalty rates

Earned Wage Access

AU-wide training network

Car rental discounts

Hundreds of discounts

Descrizione del lavoro

Redspot Car Rentals in Brisbane is seeking a Claims associate to join the Customer Experience & Claims team. The role supports hybrid working while handling claims from start to finish, coordinating with customers, third parties and internal teams for fair, efficient outcomes.

The ideal candidate has prior claims handling experience, strong communication and negotiation skills, and meticulous documentation practices in a fast-paced environment.

Competenze

• Experience in claims handling, insurance, or related field (car rental preferred)
• Outstanding communication and negotiation skills
• Strong attention to detail
• Organisational skills with ability to multi-task in a fast-paced environment
• Flexible with willingness to learn and adapt
• Ability to follow processes and maintain documentation to high standards

Mansioni

• Process claims for damages to rental car fleet, collate records, claim spreadsheets and data
• Negotiate, make settlement offers and pursue outstanding monies with third-parties and customers
• Collaborate with internal teams to ensure smooth claims processing and adherence to procedures and quality standards
• Provide excellent customer service by addressing inquiries and concerns related to claims
• Maintain documentation and records to high standards

Conoscenze

Communication

Negotiation

Attention to detail

Organisational skills

Adaptability

Learning mindset

Descrizione del lavoro

Join our close-knit Customer Experience & Claims team at our Brisbane Head Office! Enjoy the flexibility of hybrid working while processing car rental claims from start to finish. You'll work closely with customers, third parties, and internal teams to deliver efficient, fair, and professional outcomes.

If you're detail-oriented, a great communicator, and passionate about providing exceptional service and support, we'd love to hear from you.

Your primary responsibilities

• Process claims for damages to rental car fleet, collate records, claim spreadsheets and data
• Negotiate, make settlement offers and pursue outstanding monies with both third-parties and customers
• Collaborate with internal teams to ensure smooth claims processing and adherence to company procedures, regulations and quality standards
• Provide excellent customer service by addressing customer inquiries and concerns related to claims
• Maintain documentation and records to high standards

About You

Our ideal candidate will have had previous demonstrated experience in the claims handling process and will have the following skills and attributes:

• Previous experience in claims handling, insurance, or a related field (car rental experience preferred).
• Outstanding communication and negotiation skills
• Strong attention to detail
• Organisationskills with the ability to multi-task in a fast-paced environment
• Flexible with willingness to learn and adapt
• Ability to follow processes, procedures and maintain documentation and records to high standards

Employee Benefits

• Hourly Rate plus penalty rates and performance incentives
• Earned Wage Access - access your earned wages instantly between paydays
• Ongoing training and development - utilise our AU-wide network's wealth of knowledge
• Employee and "family & friends" discounts on car rentals
• Access to hundreds of discounts and offers on travel, accommodation, health insurance, gym memberships, home loans, movie tickets and much more
• Various avenues of assistance are available to help you achieve your career goals via external training programs and professional development courses