Claims Specialist

Suncorp Group; Adelaide, Brisbane, Sydney, Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Suncorp Group is seeking a dedicated claims professional to manage loss or damage claims for caravan, motorhome, and boat policies. You will handle high-volume inquiries, keep customers informed, and resolve issues in a fast-paced environment.

This is a 6-month full-time contract based in Australia, with opportunities across Adelaide, Brisbane, Sydney or Melbourne. A strong customer service background and solid communication skills are essential.

Qualifications

• Prior claims experience with portfolio management.
• High level of customer service experience.
• Excellent communication skills both written and verbal.
• Active listening skills.
• High level of attention to detail and ability to prioritise.
• Demonstrated decision making ability and critical thinking.
• Computer literacy and experience navigating multiple systems.

Responsibilities

• Be the primary point of contact for customers who have experienced loss or damage to caravan, motorhome, or boat.
• Manage a high-volume claim portfolio in a fast-paced environment.
• Handle a high volume of inbound calls efficiently.
• Ensure customers are kept informed with accurate information of claim progression and manage expectations.
• Action claims in accordance with customer service expectations and SLAs.
• Demonstrate effective decision making and problem solving for best outcomes.
• Resolve customer and stakeholder complaints.

Skills

Claims experience

Customer service

Communication skills

Active listening

Attention to detail

Decision making

Computer literacy

Job description

Job Description

Suncorp Group is all about being there for our customers in the Moments that Matter. We provide support and understanding for customers in some of their most challenging times, while finding outcomes to get them Back on the Road. This takes a special kind of person, someone who can pick up the ins and outs of insurance processes and deliver it to customers in a way that feels refreshingly simple. If you are naturally empathetic and find joy and pride in making a genuine difference, this role is for you!

Job Description

Suncorp Group is all about being there for our customers in the Moments that Matter. We provide support and understanding for customers in some of their most challenging times, while finding outcomes to get them Back on the Road. This takes a special kind of person, someone who can pick up the ins and outs of insurance processes and deliver it to customers in a way that feels refreshingly simple. If you are naturally empathetic and find joy and pride in making a genuine difference, this role is for you!

This is a 6-month full-time contract role, based in Adelaide, Brisbane, Sydney or Melbourne.

What You'll Do

• Be the primary point of contact for customers who have experienced loss or damage to their caravan, motorhome, or boat
• Manage a high-volume claim portfolio in a fast-paced environment
• Handle a high volume of inbound calls efficiently
• Ensure our customers are proactively kept informed with accurate and clear information of claim progression and manage expectations
• Action claims in accordance with customer service expectations and service level agreements
• Effective decision making and problem solving to ensure the best outcome for the customer and the company
• Customer and Stakeholder complaint resolution

What You'll Bring

• Prior claims experience with portfolio management highly desirable
• High level of customer service experience
• Excellent communication skills both written and verbal
• Active listening skills
• High level of attention to detail and ability to prioritise
• Demonstrated decision making ability and critical thinking
• Computer literacy and experience navigating multiple systems

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [e-mail] for a confidential conversation.