Hybrid Car Rental Claims Specialist | CX Focus

Redspot Car Rentals; Brisbane; Hybrid; AUD 34,000 - 55,000; Full time

Benefits offered by this job

Penalty rates

Earned Wage Access

AU-wide training network

Car rental discounts

Hundreds of discounts

Job summary

Redspot Car Rentals in Brisbane is seeking a Claims associate to join the Customer Experience & Claims team. The role supports hybrid working while handling claims from start to finish, coordinating with customers, third parties and internal teams for fair, efficient outcomes.

The ideal candidate has prior claims handling experience, strong communication and negotiation skills, and meticulous documentation practices in a fast-paced environment.

Qualifications

• Experience in claims handling, insurance, or related field (car rental preferred)
• Outstanding communication and negotiation skills
• Strong attention to detail
• Organisational skills with ability to multi-task in a fast-paced environment
• Flexible with willingness to learn and adapt
• Ability to follow processes and maintain documentation to high standards

Responsibilities

• Process claims for damages to rental car fleet, collate records, claim spreadsheets and data
• Negotiate, make settlement offers and pursue outstanding monies with third-parties and customers
• Collaborate with internal teams to ensure smooth claims processing and adherence to procedures and quality standards
• Provide excellent customer service by addressing inquiries and concerns related to claims
• Maintain documentation and records to high standards

Skills

Communication

Negotiation

Attention to detail

Organisational skills

Adaptability

Learning mindset

Job description

Redspot Car Rentals in Brisbane is seeking a Claims associate to join the Customer Experience & Claims team. The role supports hybrid working while handling claims from start to finish, coordinating with customers, third parties and internal teams for fair, efficient outcomes.

The ideal candidate has prior claims handling experience, strong communication and negotiation skills, and meticulous documentation practices in a fast-paced environment.