Claims & Recoveries Officer

Carbiz; Sydney; In loco; AUD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus Incentive Scheme

Career Development

Collaborative Team Culture

Convenient Location

Team Celebrations

Study Assist Program

Employee Wellbeing Program

Exclusive Discounts

Descrizione del lavoro

Carbiz is seeking motivated Claims & Recoveries Officers to join our Sydney team. You will manage accident replacement and credit hire claims, negotiating outcomes with insurers, customers, and third parties to secure timely recoveries.

You will maintain detailed records, collaborate with internal teams, and deliver a smooth claims journey. Prior phone-based customer service helps, as does empathy and strong organisation.

Competenze

• Phone-based customer service or sales experience preferred
• Experience in automotive, car rental, insurance or credit hire industries advantageous
• Mandarin or Cantonese language skills desirable
• Tech-savvy with strong computer literacy
• Highly organized with ability to manage multiple cases
• Warm, confident communicator with empathy

Mansioni

• Speak with customers, insurers, and third parties to progress claims.
• Manage a portfolio of cases ensuring timely support and clear updates.
• Maintain a ledger of rental invoices and ensure accurate processing.
• Negotiate outcomes with insurers and third parties for fair resolutions.
• Collaborate with internal teams to deliver a smooth claims journey.
• Keep detailed records and follow processes and guidelines.

Conoscenze

Phone-based support

Automotive/insurance experience

Mandarin/Cantonese (desirable)

Tech-savvy

Highly organized

Empathetic communicator

Descrizione del lavoro

About the Role

Carbiz is seeking motivated, energetic, and organised Claims & Recoveries Officers to join our growing team. In this role, you’ll manage a portfolio of accident replacement and credit hire claims, working closely with insurers, customers, and third parties to negotiate outcomes and ensure timely recoveries.

You’ll play a key role in supporting Carbiz’s accident management process, contributing directly to positive customer outcomes and business performance.

Key Duties & Responsibilities

• Speak with customers, insurers, and third parties over the phone to understand their situation and help progress their claim.
• Manage a portfolio of customer cases, ensuring each person receives timely support and clear communication.
• Look after a ledger of rental invoices, checking details and ensuring everything is processed accurately.
• Work with insurers and third parties to negotiate fair outcomes and help customers reach a resolution.
• Collaborate with internal teams to ensure customers experience a smooth, stress‑free claims journey.
• Keep detailed, accurate records and follow company processes and industry guidelines.

About You

• Previous experience in phone-based customer service or sales (preferred but not essential as we hire based on attitude!)
• Experience in automotive, car rental, insurance, or credit hire industries (highly regarded but not essential).
• Additional language skills such as Mandarin or Cantonese (desirable).
• Tech-savvy with strong computer literacy,
• Highly organised with the ability to manage multiple cases and competing priorities.
• Warm, confident communicator with a strong sense of empathy.

Perks & Benefits

• Bonus Incentive Scheme – Additional earning potential through multiple bonus streams
• Career Development – Ongoing training, mentorship, and genuine opportunities for progression
• Collaborative Team Culture – Work alongside like-minded professionals in a supportive environment
• Convenient Location – Head office less than a 10-minute walk from Mascot Station
• Team Celebrations – Monthly lunches, birthdays, and milestone events
• Study Assist Program – We support your learning and development
• Employee Wellbeing Program – 24/7 access to wellbeing support and resources
• Exclusive Discounts – Employee perks through SWAG/Employment Hero and Flare

About Us

Carbiz is proud to be a HRD 5 star employer of choice – 2025 & 2026. We’re more than just an award-winning vehicle replacement provider. We’re committed to keeping our customers’ lives moving when their car can’t, offering seamless accident management that helps individuals, families, and businesses stay mobile and connected. With over 13,000 5-star reviews and multiple industry accolades, including Business Concept’s ‘Automotive Awards 2022, 2023, 2024 and 2025’, ‘Australia's Best Accident Replacement Service’ for four consecutive years from ProductReview.com.au and more, we’ve earned a trusted reputation for delivering reliable like-for-like vehicles when they’re needed most.

By providing quick and efficient solutions, Carbiz helps people navigate life’s unexpected disruptions, making a meaningful impact on the community we serve.

We offer a team-first culture with unlimited opportunity for growth, living by our company values in everything we do;

• Love what we do - We are passionate about delivering for our customers, team, and partners every time.
• Better than yesterday - We grow each day, learning from our experiences.
• Win with trust - Lead the market by being trusted, reliable and helpful.
• Collaborative core - Working smarter together.
• Valuing people - We respect our people, encourage their development, and reward our performance.