Injury Liability Claims Officer

Suncorp; Sydney; Hybrid; AUD 85,000 - 105,000; Full time

Benefits offered by this job

Parental leave 20 weeks

Secondary carer leave 4 weeks

Volunteer leave

Study support

Employee assistance program

Job summary

Suncorp in Sydney or Brisbane is seeking an experienced Injury Liability Claims Officer to join our fast-paced insurance team. You will own a diverse portfolio of injury liability claims and manage them end-to-end to deliver timely, commercially sound outcomes.

Working with internal stakeholders, lawyers and external partners, you will assess coverage, costs and reserves, build strong customer relationships, and contribute to positive outcomes for our customers and the business.

Qualifications

• Experience managing injury liability or long-tail claims (public liability/PI) is preferred.
• Strong understanding of liability, negligence, and indemnity principles.
• Excellent analytical, information assessment and issue-spotting skills.
• Proven ability to collaborate with lawyers, investigators and external providers.
• Strong negotiation and decision-making capabilities.

Responsibilities

• Handle end-to-end injury liability claims from validation to finalisation in a timely, cost-conscious manner.
• Determine policy coverage, indemnity and quantum issues.
• Develop and implement claim strategies to optimise customer and commercial outcomes.
• Coordinate with solicitors, brokers, investigators and loss adjusters.
• Monitor reserves and cost fluctuations, updating stakeholders regularly.
• Build and maintain strong relationships with customers and internal stakeholders.

Skills

Injury liability claims

Stakeholder management

Negotiation

Analytical thinking

Customer focus

Decision making

Job description

• Manage a diverse portfolio of Injury Liability Claims
• Brisbane or Sydney office location with hybrid working arrangements
• Permanent role

Looking to take the next step in your insurance career and be an integral part of a fast-paced, dynamic team? If so, this could be your next career move.

Due to strong growth and exciting momentum within our business, we are seeking a high-calibre Injury Liability Claims Officer to join our expanding team.

In this pivotal role, you will take ownership of a diverse portfolio of injury liability claims, working end-to-end to deliver timely, commercially sound and customer-focused outcomes. You'll collaborate with internal stakeholders and trusted external partners, applying your expertise to manage risk, control costs and deliver exceptional claims experiences.

Working within a collaborative and technically skilled team, you'll have the opportunity to apply your expertise across complex liability matters, partner with legal and industry specialists, and contribute to positive outcomes for our customers and business.

What you'll do:

• Manage a portfolio of injury liability claims from validation to finalisation in a timely and cost-effici nt manner in accordance with Service Standard requirements.
• Determine appropriate policy coverage, including indemnity, legal liability and quantum issues.
• Develop and implement effective claim strategies to achieve optimal customer and commercial outcomes.
• Appoint, instruct and liaise with service providers including solicitors, brokers, investigators and loss adjusters.
• Maintain realistic and adequate reserves/estimates on all claims to reflect ongoing claims costs and closely monitor significant estimate fluctuations.
• Build strong relationships with customers and stakeholders while delivering a high standard of service throughout the claim lifecycle.

What you'll bring:

• Demonstrated experience managing injury liability, public liability, professional indemnity or other long-tail claims (highly regarded).
• Strong understanding of liability, negligence and indemnity principles.
• Strong analytical skills with the ability to assess information, identify key issues and determine practical solutions.
• Experience working with legal representatives, investigators and external service providers.
• Excellent stakeholder management, negotiation and decision-making skills.
• A customer-centric mindset with a commitment to delivering high-quality outcomes within set timeframes.

What we can offer:

• A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave.
• Discounts and offers on a range of retail favourite stores as well as insurance products.
• Give back to our communities with payroll giving, donation matching and paid volunteer leave.
• Invest in your brighter future with ongoing study support and career development programs.
• Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact**************@suncorp.com.au for a confidential conversation.