Claims Assessor - Homes

Randstad Australia; Adelaide; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Induction program

Hybrid work options

Career progression

Job summary

Randstad Australia in Adelaide CBD is seeking a Home Assessor - Moderate Severity. This full-time, office-based role offers hybrid options post-probation and focuses on end-to-end moderate severity home insurance claims, primarily for fire and related events.

You will assess damage, review repair quotes, liaise with builders, and guide customers through restoration. We seek candidates with residential building/estimating experience and solid insurance knowledge, plus strong communication and

Qualifications

• Balanced mix of technical building/restoration knowledge and solid insurance/claims experience.
• Strong customer focus and problem-solving abilities.
• Good negotiation and communication skills with contractors.
• Comfortable using multiple digital platforms and reviewing virtual assessments.

Responsibilities

• End-to-End Claim Assessment: review damage reports, photos, and scopes to determine causation and fair repair costs.
• Technical Scope & Costing: evaluate repair scopes against quotes with building knowledge.
• Supplier & Builder Negotiation: engage with panel builders to negotiate quality outcomes.
• Project Management: track milestones virtually while ensuring safety and compliance.
• Customer Care: support customers through stressful claim journeys with empathy.

Job description

Home Assessor - Moderate Severity

Location: Adelaide CBD, SA (Office-based with hybrid options post-probation)

Work Type: Full-time, Permanent (Mon-Fri, standard business hours with flexible start times)

Salary Package: Competitive Salary package + Performance Bonus

Randstad are partnering with one of Australia's fastest-growing general insurance providers, delivering high-quality cover to millions of Australians.

Following expansion into South Australia and the opening of our brand-new Adelaide CBD office, we are seeking experienced insurance and building professionals to join our growing team.

About The Role

The Home Assessor - Moderate Severity is a newly created position designed to bridge the gap between minor desktop assessments and complex on-road claims. Managing end-to-end moderate severity home insurance claims remotely, you will focus particularly on Fire and Escape of Liquid (EOL) events. In this role you will provide high levels of customer service, pride yourself on attention to detail and enjoy working in a busy environment.

Operating directly from our Adelaide CBD office, you will combine your passion for customer service and technical building expertise with claims management to assess damage, review repair quotes/scopes, liaise with building contractors, and guide customers through the restoration process.

Key Responsibilities

• End-to-End Claim Assessment: Virtually review damage reports, photos, and scopes to determine causation, coverage under the PDS, and fair repair costs.
• Technical Scope & Costing: Evaluate building repair scopes against supplier quotes, leveraging strong technical knowledge of residential building principles (e.g., EOL and Fire damage).
• Supplier & Builder Negotiation: Engage with panel builders, restorers, and specialists (engineers, timber flooring consultants) to challenge and negotiate competitive, high-quality repair outcomes.
• Project Management: Track repair milestones virtually, ensuring quality work, site safety, and adherence to service agreements and regulatory frameworks.
• Customer Care: Support customers through stressful claim journeys, demonstrating best-practice decision-making for vulnerable or high-care customers.

What We Are Looking For

We are looking for candidates who possess a balanced mix of technical building/restoration knowledge and solid insurance/claims assessing experience.

• Customer Focus & Problem Solving: Passion for providing empathetic, high-quality service and navigating complex claim scenarios.
• Residential Building / Estimating Experience: Strong background in residential building, renovations, scope creation, or trade estimating.
• Technical Insurance Knowledge: Understanding of insurance principles, PDS interpretation, and claims management workflows.
• Negotiation & Communication Skills: Proven ability to build relationships with builders and contractors while effectively negotiating costs and repair methodologies.
• Tech-Savvy: Confident using multiple digital platforms and reviewing virtual assessments, site photos, and technical reports.

What's on Offer

• Competitive Compensation: Highly attractive Salary package + Performance Bonus
• Bonus Scheme: Eligible for a 6-monthly performance bonus scheme (post-probation).
• Comprehensive Induction: A structured 3- to 4-week national training induction commencing 26th October (all travel & accommodation fully covered).
• Workplace Flexibility: Standard hours (8:00 AM - 4:00 PM with flexible 8:30 or 9:00 AM options). Office-based 5 days/week during probation, with the option to work from home 1 day/week post-probation.
• Career Growth: Join an expanding national team with clear avenues for progression and development.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.