Senior Claims Assessor

Tokio Marine Management Australasia; Sydney; Hybrid; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary package with yearly bonus

Novated leasing options

Additional wellbeing leave

Flexible working arrangements

Twelve weeks of paid parental leave

Ongoing learning and development programs

Job summary

A leading insurance firm in Sydney is seeking a Senior Claims Assessor to manage a portfolio of claims. This role is vital for ensuring regulatory compliance and enhancing customer satisfaction. Ideal candidates will have experience in Accident & Health and possess strong analytical skills. The position offers a competitive salary, hybrid working options, and a range of employee benefits.

Qualifications

• Proven track record in managing a mixed accident and health portfolio of claims.
• Familiarity with GICOP and relevant legislation.
• Strong customer satisfaction focus.

Responsibilities

• Proactively manage claims to amplify customer satisfaction.
• Resolve customer complaints effectively.
• Maintain compliance with regulations and reporting.

Skills

Claims management

Regulatory compliance

Analytical thinking

Customer service

Education

2+ years experience in Accident & Health

Job description

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As aSenior Claims Assessor,you will be responsible for managing a portfolio of claims and ensuring their seamless resolution whilst ensuring quality and effectiveness to meet the General Insurance Code of Practice obligations (GICOP).

About Us:

Accident and Health Insurance Underwriting (AHI)is one of Australia’s most trusted and awarded Underwriting Agencies. With over 25 years of experience in Corporate Travel and Personal Accident and Sickness cover, AHI prioritise the well-being and financial security of clients and their families.

The AHI team of specialist underwriters provide support to Brokers across Australia, while in-house claims experts deliver exceptional customer service and genuine assistance. Teams are empowered to make decisions, so clients receive the best possible support and outcomes in the shortest time.

Having joined the wider Tokio Marine Group in 2019, AHI adds to Tokio Marine Australasia’s product suite. Tokio Marine Group is one of the top 5 largest global insurance companies with businesses in 38 countries and regions worldwide. Leading the way in travel, accident and health, bond and credit and cyber security insurance just to name a few.

About the Opportunity:

Based in Sydney CBD and reporting to the Head of Claims, your role will include:

• Proactively manage a mixed accident and health portfolio of claims end to end.
• Ensure customer complaints are resolved to conclusion for the benefit of customers and the business to support customer satisfaction, service improvements and team development.
• Maintain compliance with all regulatory, legislative, and internal compliance obligations, and effective systems and processes are in place, including ongoing monitoring and reporting.
• Guarantee claims practices are person centred, efficient and have a clear linkage to achieving fair claims outcomes and leakage avoidance.
• Enhance the level of team engagement, ensuring customer focus is maintained and operational expenses are tightly controlled.
• Deliver excellent service including timely and accurate responses over the phone and via e-mail which prioritise the client's needs and manage expectations
• Apply your analytical thinking to assess and resolve claims efficiently.

About You:

As our preferred candidates, you will have:

• 2 years’ experience in Accident & Health in a similar position is highly preferred
• A background managing the full breadth of the claims management lifecycle
• Knowledge of relevant legislation including up to date awareness of regulatory requirements including GICOP

What's in it for you?

• Competitive salary package with yearly bonus and great benefits
• Novated leasing options for your assets e.g. vehicle, mobile, laptop etc.
• A flat management operating structure which means minimal levels of hierarchy and access to Executive Leaders
• Flexible working - hybrid position, WFH 2 days a week, choose your schedule
• Additional wellbeing leave day to use as you see fit in additional to optional flu vaccinations provided onsite
• Additional wellbeing day to use as you see fit
• Volunteer day with a charity of your choosing
• Twelve weeks of paid parental leave for primary carers, 6 weeks for secondary carers
• Social committee in a friendly, down-to-earth high performing culture that celebrates you
• Ongoing learning and development programs tailored to your career progression goals and ambitions
• Significant discounts with large Japanese multinational companies and other large national retailers

And many more!

In return, we will give you everything you need to develop your skills and build a successful role at AHI. If you're ready to step into a business and culture that will both challenge and excite you, apply now and let's make a difference together!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Insurance

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