CHSP-DA & Home Meal Officer

Australian Vietnamese Women's Association Inc.; Melbourne; A distancia; AUD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Australian Vietnamese Women's Association (AVWA) is seeking a dedicated intake and service coordination professional to support aged care and disability services in Victoria. You will process referrals, assist with assessments, coordinate meal deliveries, rosters, and maintain client records, ensuring smooth service delivery.

We value diverse backgrounds and provide an inclusive, supportive workplace. Knowledge of CHSP, HCP, NDIS and quality standards will help you contribute to audits,

Formación

• Experience delivering client-centered services in community care.
• Familiarity with CHSP, HCP and NDIS programs.
• Strong customer service and communication skills.

Responsabilidades

• Process referrals, assist with assessments, support plan documentation, meal selections and client enquiries.
• Coordinate service schedules, meal deliveries, contractors, rosters and vehicle maintenance.
• Manage meal orders, invoices, payments, client records, data entry and reporting.
• Liaise with clients, families, care workers, contractors and meal vendors.
• Maintain CHSP compliance, support audits and contribute to service improvements.
• Support outreach, client surveys, marketing activities and community events.
• Assist colleagues and undertake other duties as required.

Conocimientos

Strong customer service

Diverse client experience

CHSP experience

HCP exposure

NDIS exposure

Food safety knowledge

Aged Care Standards knowledge

OH&S knowledge

Educación

Relevant qualification in Community Services / Aged Care

Descripción del empleo

Job Category: Aged & Disability Service (ADS)

As a dedicated Victorian community care organisation, the Australian Vietnamese Women's Association (AVWA) provides vital support services across the state. We believe that exceptional care for the community starts from within, which is why we foster a supportive, inclusive, and family-like environment where everyone is valued.

We are incredibly proud to be named aSilver Finalist in the Government, Education and Not-For-Profit category of the 2026 Australian Financial Review BOSS Best Places to Work list. When you join AVWA, you are joining an award-winning team that prioritises employee well-being, celebrates diversity, and empowers you to bring your whole self to work.

Job Description

KEY RESPONSIBILITIES:

• Client Intake: Process referrals, assist with assessments, support plan documentation, meal selections and client enquiries.
• Service Coordination: Coordinate service schedules, meal deliveries, contractors, rosters and vehicle maintenance.
• Administration: Manage meal orders, invoices, payments, client records, data entry and reporting.
• Communication: Liaise with clients, families, care workers, contractors and meal vendors.
• Compliance & Quality: Maintain CHSP compliance, support audits and contribute to service improvements.
• Community Engagement: Support outreach, client surveys, marketing activities and community events.
• General Support: Assist colleagues and undertake other duties as required.

Desired Skills and Experience

QUALIFICATIONS & EXPERIENCE:

• Relevant qualification in Community Services, Community Development, Aged Care or a similar discipline.
• Strong customer service experience and experience working with clients from diverse backgrounds.
• Knowledge or experience in CHSP, HCP, NDIS or other community services.

KNOWLEDGE:

• Food safety, handling regulations and dietary needs of older people.
• Aged Care Quality Standards.
• Quality assurance and occupational health and safety, particularly for at-risk individuals.