Care Worker

Australian Vietnamese Women's Association Inc.; Melbourne; Remote; AUD 48,000 - 56,000; Full time

Job summary

Australian Vietnamese Women's Association Inc. is seeking dedicated staff to provide aged and disability support services across Victoria. The role focuses on delivering person-centred care, maintaining records, and contributing to quality improvements with a respectful, privacy-conscious approach.

You'll support daily living tasks, promote independence, and follow care plans while completing mandatory training. A team-oriented environment with ongoing training and performance reviews awaits.

Qualifications

• Certificate III in Aged Care or Certificate IV in Disability.
• Current Level 2 First Aid and CPR certificates.
• Experience supporting older people or people with reduced functional ability.
• Understanding of reablement, enablement and participant-directed care.

Responsibilities

• Support personal care, daily living, domestic tasks, transport, community access and respite.
• Promote independence and wellbeing through a reablement approach.
• Follow participant Support Plans and allocated hours.
• Maintain accurate service records in Maicare and compliance records in Elmo.
• Complete mandatory training, certifications and SQMS modules.
• Report changes in participant conditions, incidents and risks.
• Contribute to quality improvement and feedback processes.
• Attend required training, team meetings and performance reviews.
• Respect participant dignity, privacy, cultural identity and confidentiality.
• Maintain professional boundaries and follow AVWA policies.
• Monitor participant wellbeing and report hazards.
• Deliver safe, person-centred care within training scope.
• Perform other duties as required by management.

Skills

Vietnamese bilingual communication

Customer service

Communication

Teamwork

Time management

Organisational skills

Education

Certificate III in Aged Care/Individual Support

Certificate IV in Disability

First Aid & CPR (Level 2)

Job description

Job Category: Aged & Disability Service (ADS)

As a dedicated Victorian community care organisation, the Australian Vietnamese Women's Association (AVWA) provides vital support services across the state. We believe that exceptional care for the community starts from within, which is why we foster a supportive, inclusive, and family-like environment where everyone is valued.

We are incredibly proud to be named aSilver Finalist in the Government, Education and Not-For-Profit category of the 2026 Australian Financial Review BOSS Best Places to Work list. When you join AVWA, you are joining an award-winning team that prioritises employee well-being, celebrates diversity, and empowers you to bring your whole self to work.

Job Description

Service Delivery

Support personal care, daily living, domestic tasks, transport, community access and respite.

Promote independence, confidence and wellbeing through a reablement approach.

Follow participant Support Plans and allocated hours.

Administration & Compliance

Maintain accurate service records in Maicare and compliance records in Elmo.

Complete mandatory training, certifications and SQMS modules.

Report changes in participant conditions, incidents and risks.

Quality & Development

Contribute to quality improvement and feedback processes.

Attend required training, team meetings and performance reviews.

Dignity, Privacy & Safety

Respect participant dignity, privacy, cultural identity and confidentiality.

Maintain professional boundaries and follow relevant codes, legislation and AVWA policies.

Monitor participant wellbeing, conduct home safety checks and report hazards.

Deliver safe, person-centred care within the scope of training and delegation.

Other Duties

Perform other duties as required by management.

Desired Skills and Experience

Qualifications & Experience

Certificate III in Aged Care or Individual Support, or Certificate IV in Disability.

Current Level 2 First Aid and CPR certificates.

Experience supporting older people or people with reduced functional ability.

Understanding of reablement, enablement and participant-directed care.

Key Skills

Vietnamese bilingual communication and basic English proficiency.

Strong customer service, communication and attention to detail.

Effective teamwork, time management and organisational skills.

Ability to apply knowledge practically and complete tasks efficiently.