Charter & Tours Reservations Specialist (Sydney)

Deanes Coaches Group Pty Ltd; Sydney; On-site; AUD 50,000 - 60,000; Full time

Job summary

Deanes Coaches Group Pty Ltd is seeking a Charter and Tours Reservations Officer to support our Auburn depot in Sydney. This busy, customer-facing role sits at the center of our travel operations, coordinating with drivers, operations and clients to keep trips running smoothly.

You will handle charter quotes, bookings, payments and tour arrangements, while providing friendly service in a high-volume environment. Comprehensive training and a supportive, family-owned team await you.

Qualifications

• Experience in travel, tours, or bus and coach operations.
• Organised with strong attention to detail.
• Comfortable in a high-volume environment.

Responsibilities

• Prepare and send charter quotes.
• Manage charter bookings, including final details checks and booking amendments.
• Book tours, taking payments and keeping customers informed.
• Handle operational administration: lost property enquiries, complaints and compliments, driver and customer communication, and general admin.
• Answer general enquiries by phone and email.

Skills

Organised

Attention to detail

Team player

Customer service

Job description

Deanes Coaches Group Pty Ltd is seeking a Charter and Tours Reservations Officer to support our Auburn depot in Sydney. This busy, customer-facing role sits at the center of our travel operations, coordinating with drivers, operations and clients to keep trips running smoothly.

You will handle charter quotes, bookings, payments and tour arrangements, while providing friendly service in a high-volume environment. Comprehensive training and a supportive, family-owned team await you.