Charter Reservations Consultant (Maternity Leave Contract)

ComfortDelGro Corporation Australia; Sydney; On-site; AUD 50,000 - 70,000; Full time

Job summary

The Charter division at CDC NSW is seeking a dynamic Charter Reservations Consultant to join our St Marys office in Western Sydney on a 12-month fixed-term maternity leave contract. The role provides administration support to the Charter team and delivers excellent customer service.

Reporting to the Charter Reservations Manager, you will handle quotes, bookings and inquiries, liaise with stakeholders, and ensure accuracy, timely invoicing, and KPI guidance while maintaining professional client

Qualifications

• A positive and strong team player with exceptional customer service skills.
• Excellent time management and organisational skills.
• Fast and accurate data entry skills.
• Personable, well-presented in person and on the phone.
• Excellent written, verbal communication and interpersonal skills.
• Detail oriented with attention to accuracy.
• Well organised, able to prioritise effectively and manage deadlines.
• An ability to work with minimal supervision.

Responsibilities

• Responding to inbound communications (phone and email) in a timely manner.
• Respond and process all quotes/bookings/correspondence from customers with high attention to detail.
• Ensure KPI targets and correct margins are met.
• Maintain customer service standards at all times.
• Invoicing as required.
• Face-to-face customer meetings as requested.
• General office duties and ad hoc tasks as required.
• Liaise with key stakeholders internally and externally.

Skills

Positive team player

Exceptional customer service

Time management

Organisational skills

Data entry accuracy

Professional presentation

Written and verbal communication

Interpersonal skills

Attention to detail

Self-management / minimal supervision

Job description

Charter Reservations Consultant (Maternity Leave Contract)

The Charter division at CDC NSW is currently looking for a dynamic and passionate Charter Reservations Consultant to join the team at our St. Marys office in Western Sydney on a 12 month, fixed-term Maternity Leave contract. Reporting to the Charter Reservations Manager, this role will provide administration support to Charter team and excellent customer service to our clients.

Key Responsibilities and Duties:

• Responding to inbound communications (phone and email) in a timely manner


• Respond and process all quotes/bookings/correspondence from customers in a timely manner with high attention to detail


• Ensure we are meeting KPI’s and correct margins


• Ensuring customer service standards are always adhered to


• Invoicing as required


• Face to Face customer meetings as required


• General office duties and other ad hoc tasks as required


• Liaising with key stakeholders both internally and externally

About You:

• A positive and strong team player with exceptional customer service skills


• Excellent time management and organisational skills


• Fast and accurate data entry skills


• Personable, well-presented in person and on the phone


• Excellent written, verbal communication and interpersonal skills


• Detail oriented with attention to accuracy.


• Well organised, able to prioritise effectively and manage projects to agreed timelines despite conflicting priorities.


• An ability to work with minimal supervision

About CDC NSW:

CDC NSW is the largest private bus operator in NSW. Our reputation is built on a proven record of delivering safe, reliable and timely connections that help people get where they need to be.

Our people are our greatest asset, we take pride in serving our community and our culture supports individual needs. We are a down to earth business that prioritises authenticity over corporate formalities.

CDC NSW parent company is ComfortDelGro Corporation Australia (CDC) who are one of the largest global land transport companies.ComfortDelGro Corporation Australia (CDC) operates in seven countries with over 24,300 employees and serves more than 2 million commuters daily.

CDC is an Equal Employment Opportunity (EEO) employer committed to attracting and developing adiverseworkforce that reflects the communities we serve.We encourage and welcome applications from all genders, Aboriginal and Torres Strait Islanders, people who identify as LGBTQIA+, individuals with a disability and those from culturally and linguisticallydiversebackgrounds.