Client and Charter Coordinator

Alliance Airlines; Brisbane; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

On-site training

Return flights to site

Food and accommodation onsite

Novated Leasing

Salary Packaging

Discounted memberships

Travel discounts

Merchandise discounts

Job summary

Alliance Airlines is seeking a Client and Charter Coordinator to join the Operations Control Centre. You will be the central point of contact for clients, ground handlers and internal teams, coordinating ad-hoc charters and day-of-operations activities.

You will support disruption recovery, communicate clearly, and help ensure service excellence during complex operational periods. The role emphasizes problem-solving, stakeholder collaboration, and accurate OTP data management in a fast-paced

Qualifications

• Experience in an Operations Control Centre or aviation operations.
• Strong customer service focus with ground handling understanding.
• Proficient in MS Office; Excel experience beneficial.
• Clear written and verbal communication skills.
• Ability to work under pressure and manage disruptions.
• Highly organized with planning and problem-solving skills.
• Able to work autonomously and with internal/external stakeholders.
• Tertiary qualifications in Aviation Management or related discipline (desirable).

Responsibilities

• Coordinate ad-hoc charter delivery following handover from Charter Planning.
• Act as primary client contact for passenger services on day of operations.
• Support Operations Controllers during disruptions with guidance and commercial considerations.
• Communicate clearly with clients, passengers, ground handlers and stakeholders.
• Distribute charter briefs to ground handlers for ad-hoc ops.
• Assist with disruption management including passenger/crew/hotel recovery.
• Support charter planning including passenger requirements within the window.
• Manage public reservations and passenger inquiries.
• Maintain OTP data for internal and client reporting.

Skills

Aviation Operations

Ground Handling

Client Liaison

Disruption Management

Excel

Airline Reservation Systems

Communication

Organizational Skills

Education

Aviation Management or related discipline

Tools

Microsoft Office Suite

Airline reservation systems

Job description

Alliance Airlines is Australasia’s leading provider ofcontract, charter, and allied aviation services. With a fleet of 79 aircraft and a workforce of over 1,500 employees, Alliance delivers essential aviation solutions to the mining, energy, and government sectors, as well as wet lease services to major carriers.

Alliance’s success is underpinned by a safety‑first culture, long‑term customer partnerships, and a commitment to delivering commercially sound and operationally sustainable solutions. As an ASX‑listed organisation, Alliance plays a critical role in supporting regional connectivity and essential industries across Australia and the broader region.

About the Role

We are seeking a Client and Charter Coordinator to join our Operations Control Centre, playing a key role in the seamless delivery of contracted and RPT services. This customer‑focused position acts as a central point of contact for clients, ground handlers and internal stakeholders, particularly during periods of operational disruption. You will support both charter planning and day‑of‑operations delivery, ensuring clear communication, effective recovery strategies and outstanding service outcomes. This is a dynamic role suited to someone who thrives in a fast‑paced operational environment and enjoys problem‑solving under pressure.

Key duties include, but are not limited to:

• Coordinating the operational delivery of ad‑hoc charters following handover from Charter Planning
• Acting as the primary point of contact for clients regarding passenger services on the day of operations
• Supporting Operations Controllers with customer guidance and commercial considerations during disruptions
• Communicating clearly and professionally with clients, passengers, ground handlers and internal stakeholders
• Coordinating and distributing charter briefs to ground handlers for all ad‑hoc charter operations
• Assisting with disruption management, including passenger, crew, hotel and flight recovery when required
• Supporting complex charter planning activities, including passenger‑related requirements within the operational window
• Managing public reservations, passenger enquiries and written communications
• Maintaining accurate On Time Performance (OTP) data for internal and client reporting

Who we’re looking for?

• Experience or exposure within an Operations Control Centre or aviation operational environment (highly regarded).
• Understanding of ground handling and airport operations, with a strong customer service focus.
• Strong PC skills, including the Microsoft Office Suite (particularly Excel); experience with airline reservation systems is highly beneficial.
• Clear, professional written and verbal communication skills.
• Proven ability to work under pressure, manage competing priorities and make sound decisions during disruption.
• Highly organised with strong planning and problem‑solving skills in a fast‑paced environment.
• Ability to work autonomously and collaboratively with internal and external stakeholders.
• Tertiary qualifications in Aviation Management or a related discipline (desirable, not essential).

Why Join Alliance Airlines?

Alliance Airlines is an established leader in contract and charter aviation, operating in safety‑critical and complex environments across Australia.

In addition to the scope and impact of the role, Alliance offers:

• Full on-site training – Remote Airport Operations and ARO functions
• Return flights to site from Perth Airport
• Food and accommodation provided onsite
• Novated Leasing – Bundle your vehicle and running costs into one convenient, tax-effective payment to help put more money back in your pocket.
• Salary Packaging – An additional tax-effective option to maximise your take‑home pay.
• Discounted Qantas Club memberships.
• Discounted tickets and merchandise for Queensland Reds (QRU) games.
• Discounted hotels, tours and cruises, with access to savings across a wide range of travel and holiday options.

At Alliance Airlines we value diversity, equality and inclusion, we are committed to providing working environments where everyone is included and treated fairly and with respect.

We encourage people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

All candidates must have full working rights within Australia, only candidates with a right to work in Australia will be considered.