Change Manager

Centorrino Technologies Pty Ltd.; Launceston; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid working

Training & development

Discounts & benefits

IT equipment choices

Team events

Job summary

Centorrino Technologies (CT) is seeking a Change Manager in Australia to drive end-to-end IT Change Management across a shared services environment.

You’ll govern change governance, facilitate CABs, perform risk assessments, and engage stakeholders to ensure compliant, timely changes with strong records in ITSM tools.

Experience with ITIL practices, strong communication across technical and non-technical audiences, and a commitment to continuous improvement are essential.

Qualifications

• Experience in IT Change Management within an ITIL-aligned service management environment.
• Experience facilitating CABs or similar governance forums, with ability to assess change risk, impact, readiness and implementation requirements.
• Strong stakeholder management and communication skills, with the ability to influence across technical, operational and customer-facing teams.
• Proven ability to manage multiple customers, priorities and services within a managed services environment.
• Experience using ITSM platforms, change calendars, reporting tools and service management documentation.
• Current NV1 Security Clearance is required.

Responsibilities

• Manage the end-to-end Change Management process across Managed Services customers, ensuring changes are properly assessed, approved, scheduled, implemented and closed in accordance with governance requirements.
• Review and coordinate change requests, validating risk and impact assessments, implementation and rollback plans, testing requirements, approvals and operational readiness.
• Work closely with technical teams to confirm change scope, dependencies, scheduling and implementation approach, while maintaining accurate records in ITSM tools and supporting documentation.
• Facilitate Customer Change Advisory Boards (CABs) and internal review forums, including agenda preparation, stakeholder engagement, change reviews, decision capture and communication of outcomes.
• Maintain visibility of the Forward Schedule of Change and ensure configuration item updates and change documentation are accurately recorded.
• Act as a key point of contact for customers, Service Delivery Managers, technical teams and stakeholders, providing guidance on Change Management processes, governance requirements and approvals.
• Communicate change risks, schedules, requirements and outcomes to both technical and non-technical audiences, ensuring customer-specific compliance and effective stakeholder engagement.
• Drive continuous improvement of Change Management practices, reporting, CAB effectiveness and process consistency, escalating risks, delays, non-compliance and recurring issues as required.

Skills

Change management

CAB facilitation

Stakeholder mgmt

ITIL Foundation

ITSM tools

Risk assessment

Governance

Communication

Education

ITIL Foundation certification

Tools

ITSM platforms

Change calendars

Reporting tools

Job description

Job Description

Description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Change Manager to join our team in Australia.

The Change Manager will be responsible for the effective execution, governance and ongoing maturity of CT’s Change Management process across a shared services environment. Working closely with customers, technical teams, Service Delivery Managers and the broader Service Management team, this role ensures changes are assessed, planned, approved, communicated and implemented in a controlled and consistent manner.

NV1 Clearance is required for this role.

Requirements

What you’ll do:

• Manage the end-to-end Change Management process across Managed Services customers, ensuring changes are properly assessed, approved, scheduled, implemented and closed in accordance with governance requirements.
• Review and coordinate change requests, validating risk and impact assessments, implementation and rollback plans, testing requirements, approvals and operational readiness.
• Work closely with technical teams to confirm change scope, dependencies, scheduling and implementation approach, while maintaining accurate records in ITSM tools and supporting documentation.
• Facilitate Customer Change Advisory Boards (CABs) and internal review forums, including agenda preparation, stakeholder engagement, change reviews, decision capture and communication of outcomes.
• Maintain visibility of the Forward Schedule of Change and ensure configuration item updates and change documentation are accurately recorded.
• Act as a key point of contact for customers, Service Delivery Managers, technical teams and stakeholders, providing guidance on Change Management processes, governance requirements and approvals.
• Communicate change risks, schedules, requirements and outcomes to both technical and non-technical audiences, ensuring customer-specific compliance and effective stakeholder engagement.
• Drive continuous improvement of Change Management practices, reporting, CAB effectiveness and process consistency, escalating risks, delays, non-compliance and recurring issues as required.

What you’ll bring:

• Demonstrated experience in IT Change Management within an ITIL-aligned service management environment, including change governance, risk assessment and approval processes.
• Experience facilitating CABs or similar governance forums, with the ability to assess change risk, impact, readiness and implementation requirements.
• Strong stakeholder management and communication skills, with the ability to influence and provide guidance across technical, operational and customer-facing teams.
• Proven ability to manage multiple customers, priorities and services within a managed services, shared services or enterprise IT environment.
• Strong organisational skills, attention to detail and the ability to manage high volumes of change activity accurately and effectively.
• Practical, process-driven mindset with the ability to balance governance, risk management, operational efficiency and continuous improvement.
• Experience using ITSM platforms, change calendars, reporting tools and service management documentation.
• ITIL Foundation certification required; additional ITIL, Change Management or Service Management certifications highly regarded.
• Current NV1 Security Clearance is required.

Benefits

Why you’ll love working here:

Our company is more than just a workplace, it’s a hub of inspiration and creativity where employees love to work! Here’s why:

• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

Note: A valid Vulnerable People / Working with Children Check (WWCC), Police Check, and NV1 Security Clearance are required.