Change Manager

Sharon AI, Inc; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid working

Birthday leave

Employee Assistance Program (EAP)

Novated leasing

Job summary

Sharon AI is an Australian neocloud delivering AI infrastructure at scale. We are seeking a Change Manager to govern risk-tiered change management across Kubernetes, infrastructure, platform and data centre environments.

You will own the SCR process end to end, classify changes, and chair the CAB for major and customer-impacting changes. You'll collaborate with engineering, platform, network and security teams, operating in a GitOps-driven environment, with exposure to automated pipelines and

Qualifications

• 4-7 years' experience in IT or infrastructure change management
• Strong ITIL change management knowledge and risk-tiered classification
• Experience chairing a CAB and managing changes in live production
• Ability to assess risk, impact and interdependencies with cross-functional teams
• Comfort working with engineers, platform, network, security and executives
• Familiarity with Kubernetes, GitOps and CI/CD delivery models
• Experience with ITSM tools such as Jira Service Management

Responsibilities

• Own and administer Sharon AI's risk-tiered change management framework
• Chair the CAB for Major and customer-impacting changes
• Assess risk, impact and interdependencies with engineering and data centre teams
• Maintain the master change calendar and resolve scheduling conflicts
• Ensure changes are supported by automated gates and tested procedures
• Own the customer maintenance notification process for changes
• Conduct post-implementation reviews and drive improvements
• Maintain change records and report trends to leadership
• Drive automation maturity and framework improvements

Skills

IT Change Mgmt

ITIL Change Mgmt

CAB Chairing

Kubernetes

GitOps

CI/CD

Jira Service Management

Risk Assessment

Tools

Kubernetes

GitOps

CI/CD

Jira Service Management

Job description

Sharon AI is an Australian neocloud, delivering trusted AI infrastructure organisations need to build, train and run AI at scale. We support customers across the full AI lifecycle, from training through to inference and agentic AI, drawing on a strong ecosystem of technology and co-location partners to deliver capability where it's needed. As the first neocloud to join NVIDIA's AI Compute Program, we're growing quickly, scaling our AI Factory platform to meet rising demand for advanced compute.

The Role

As Sharon AI continues to grow, we're looking for a talented Change Manager to join our Service Operations team and play an important role in governing risk-tiered change management across our Kubernetes, infrastructure, platform and data centre environments, reporting to our Service Operations Manager.

In this role, the Change Manager will own the Service Change Request (SCR) process end to end, classifying changes into Standard, Normal, Major and Emergency tiers and chairing the Change Advisory Board (CAB) for Major and customer-impacting changes. You'll work closely with engineering, platform, network, security and customer-facing teams, with exposure to a highly automated, GitOps-driven engineering environment at the forefront of AI infrastructure.

What You\'ll Be Doing

• Own and administer Sharon AI's risk-tiered change management framework, classifying Service Change Requests (SCRs) into Standard, Normal, Major and Emergency tiers
• Chair the Change Advisory Board (CAB) for Major and customer-impacting changes, operating primarily through asynchronous review
• Assess the risk, impact and interdependencies of proposed changes with engineering, platform and data centre teams
• Maintain the master change calendar, identifying and resolving scheduling conflicts to protect service availability
• Confirm Standard and Normal-tier changes are supported by automated pipeline gates, and Major changes by formal Acceptance Test Procedures (ATP) and Integrated System Testing (IST)
• Own the customer maintenance notification process for planned, in-progress and completed changes
• Conduct post-implementation reviews for Major, Emergency or failed changes, driving corrective and preventative actions
• Maintain accurate change records and track change management metrics, reporting trends to leadership
• Drive continuous improvement of the change management framework and automation maturity

What We\'re Looking For

• 4-7 years' experience in an IT or infrastructure change management role, ideally within a cloud-native, Kubernetes-based, data centre or telecommunications environment
• Strong understanding of ITIL change management (change enablement) principles, including risk-tiered classification models
• Demonstrated experience chairing a CAB and managing change in a live production environment
• Sound risk assessment and judgement, weighing technical risk against business and customer impact
• Confidence working with software/platform engineers, Kubernetes and infrastructure teams, and executives
• Highly organised, methodical and outcome-focused
• Knowledge of Kubernetes, GitOps and CI/CD-based delivery models
• Experience working with ITSM and change management tools such as Jira Service Management

Nice to have:

• Kubernetes or cloud-native certifications (for example, CKA)

Why Join Sharon AI?

You\’ll be joining a rapidly growing Australian technology business at an exciting stage of its journey, with the opportunity to work directly with the infrastructure and technology powering the next generation of AI.

Hybrid working – flexibility between our office and working from home

Birthday leave – take some extra time to celebrate your day

Employee Assistance Program (EAP) – confidential support when you need it

Exposure to AI and next-generation technology – work in one of the fastest-moving areas of technology

Learning & development – we support your career growth with approved conferences, professional memberships & courses

Novated leasing – a tax-effective way to finance and run your car

Bounty referral program – generous rewards for successfully referring new talent to Sharon AI

Employee of the month – recognition plus a $500 gift card

Growing global business – be part of an Australian technology company with an expanding international footprint

Our Values

Integrity | Innovation | Collaboration | Wellbeing | Inclusion

Due to the high volume of applications we receive, we're unfortunately not always able to provide individual feedback to unsuccessful candidates. We appreciate your understanding and want to assure you that every application will be reviewed with care.