Datacenter Technician

Sharon AI, Inc; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Sharon AI, Inc. is seeking a hands-on Data Centre Technician to join our operations team and support the day-to-day management of critical infrastructure environments across servers, storage and networking hardware.

You will perform structured cabling, rack and stack deployments, hardware upgrades and incident response within a live operational setting, ensuring documentation accuracy and adherence to ITIL governance.

Qualifications

• Proven experience in live data centre or critical infrastructure environments.
• Strong hands-on knowledge of server hardware, structured cabling and networking concepts.
• Experience with fibre and copper cabling installation, testing and troubleshooting.
• Familiarity with switching, routing and enterprise infrastructure environments.
• Understanding of PDUs, UPS systems and cooling infrastructure.
• Strong problem-solving capability and ability to work independently.
• Excellent communication and documentation skills.
• Customer-focused mindset with strong attention to detail.
• Working knowledge of ITIL processes and service management principles.

Responsibilities

• Install, configure and maintain data centre hardware including servers, storage systems, networking equipment and racks.
• Perform structured cabling works across copper and fibre infrastructure to industry standards.
• Support rack and stack deployments, hardware upgrades, migrations and decommissioning activities.
• Monitor systems and respond to operational alerts, incidents and service requests.
• Troubleshoot hardware, connectivity and infrastructure-related issues.
• Support high-performance compute and AI infrastructure environments.
• Maintain accurate documentation including layouts, asset registers and operational procedures.
• Conduct routine inspections across power, cooling, airflow and physical infrastructure systems.
• Follow change management and ITIL-aligned governance processes.
• Collaborate with engineers, vendors and stakeholders to ensure service reliability.

Skills

Server hardware

Structured cabling

Networking concepts

PDUs & UPS

ITIL knowledge

Documentation

Problem solving

Communication

Education

CompTIA Server+ or Network+

ITIL Foundation or equivalent

Tools

DCIM tools

PowerShell / Python

Job description

Sharon AI is building the infrastructure powering the next generation of artificial intelligence. Operating across high-performance GPU compute, AI infrastructure and large-scale technology environments, we are focused on delivering reliable, scalable and secure infrastructure solutions that support advanced AI workloads.

As we continue to grow, we are looking for a hands-on Data Centre Technician to join our operations team and support the day-to-day management of critical infrastructure environments. This is an exciting opportunity to work directly with next-generation AI infrastructure and enterprise-grade hardware within a fast-paced, high-growth technology company.

If you enjoy working in live operational environments, solving technical problems and being part of a team delivering cutting-edge infrastructure, we’d love to hear from you.

What You’ll Be Doing

• Install, configure and maintain data centre hardware including servers, storage systems, networking equipment and racks
• Perform structured cabling works across copper and fibre infrastructure to industry standards
• Support rack and stack deployments, hardware upgrades, migrations and decommissioning activities
• Monitor systems and respond to operational alerts, incidents and service requests
• Troubleshoot hardware, connectivity and infrastructure-related issues
• Support high-performance compute and AI infrastructure environments
• Maintain accurate documentation including layouts, asset registers and operational procedures
• Conduct routine inspections across power, cooling, airflow and physical infrastructure systems
• Follow change management and operational governance processes aligned to ITIL practices
• Work collaboratively with engineers, vendors and operational stakeholders to ensure service reliability and uptime

What We’re Looking For

• Proven experience working within live data centre or critical infrastructure environments
• Strong hands-on knowledge of server hardware, structured cabling and networking concepts
• Experience with fibre and copper cabling installation, testing and troubleshooting
• Familiarity with switching, routing and enterprise infrastructure environments
• Understanding of PDUs, UPS systems and cooling infrastructure
• Strong problem-solving capability and ability to work independently
• Excellent communication and documentation skills
• Customer-focused mindset with strong attention to detail
• Working knowledge of ITIL processes and service management principles
• Relevant certifications such as CompTIA, ITIL or similar are highly regarded

Desirable Qualifications

• CompTIA Server+, Network+ or similar infrastructure certifications
• ITIL Foundation certification or exposure to structured IT service management environments
• Experience working within enterprise, hyperscale or high-performance compute data centre environments
• Exposure to DCIM tools, monitoring platforms or infrastructure management systems
• Basic scripting or automation knowledge (e.g. PowerShell, Python) is advantageous
• Experience supporting GPU infrastructure or AI-related compute environments will be highly regarded

Why Join Sharon AI?

At Sharon AI, you’ll work alongside talented technical teams building advanced infrastructure supporting the future of AI. This is an opportunity to gain exposure to enterprise-scale environments, cutting-edge compute platforms and rapidly evolving technologies in one of the industry’s most exciting growth areas.

Our values

Integrity - Innovation - Collaboration - Wellbeing - Inclusion

If you’re looking to grow your career within a high-performance technology environment and work with next-generation AI infrastructure, we’d love to hear from you.