Change Manager

Narooma; New South Wales; Hybrid; AUD 130,000 - 170,000; Full time

Job summary

Westpac is seeking a Change Manager within Business Transaction Banking. You will work with Product Owners to guide BTB change initiatives, develop change strategies, assess impacts, and design interventions while monitoring success metrics.

This permanent, full-time role is based in NSW, Australia, offering opportunities to influence large-scale migrations and risk management practices within a dynamic banking environment.

Qualifications

• Extensive change management experience across complex environments.
• Proven experience delivering change in both Agile and Waterfall settings.

Responsibilities

• Develop effective change approaches and assess impacts.
• Design and implement change interventions and monitor key metrics.
• Collaborate with Product Owners to deliver BTB change initiatives.
• Support successful outcomes of system, customer or vendor migrations.

Skills

Change management

Stakeholder engagement

Communication

Agile and Waterfall

Risk management

Experience with large-scale migrations

Adaptability

Independent working

Job description

Description

What’s the role?

We currently have a Change Manager role available within Business Transaction Banking, Business & Wealth. Working closely with Product Owners, you will play a key role in managing and delivering BTB change initiatives. You will be responsible for developing effective change approaches, identifying and assessing change impacts, designing and implementing change interventions, and monitoring key change metrics to support successful outcomes.

This is a permanent, full-time opportunity based in NSW.

What will I need?

• Extensive change management experience, with the ability to work independently across complex environments and initiatives.
• Proven experience delivering change across both Agile and Waterfall environments.
• Demonstrated experience supporting large-scale system implementations, customer migrations, or vendor migrations.
• Migration experience will be highly regarded.
• Strong senior stakeholder engagement skills, with the ability to clearly communicate complex ideas to diverse audiences.
• Sound understanding of risk management and assurance principles.
• Highly developed interpersonal and communication skills.
• Demonstrated flexibility, resilience, and adaptability in managing changing priorities.

Why join us?

We’re obsessed with becoming our customers’ #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave
• Tailored learning and development opportunities to help your grow your career within the bank
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, Sustainability and Flexibility’ section.