Change and Adoption Lead

Westpac; Australia; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Flexible work arrangements

Learning & development

Employee mortgage discounts

Community volunteering

Job summary

Westpac is looking for a Change and Adoption Lead to head the Unite Transformation Capability Team's change, culture and adoption strategy in Australia. You will drive the DDO shift, ensuring leadership behaviours translate into sustained practice and measurable performance improvement.

Responsibilities include owning the integrated strategy, building adoption systems, and coordinating TDI, coaching, feedback and capability initiatives.

Qualifications

• Experience in enterprise change leadership and behaviour change adoption.
• Experience managing change that yields meaningful impact.
• Ability to mobilise senior leaders across organisational boundaries.

Responsibilities

• Own the integrated change, culture and adoption strategy.
• Develop and maintain adoption journeys and reinforcement mechanisms.
• Lead sponsorship, readiness, adoption measurement and intervention.
• Connect TDI, coaching, feedback, communities and capability.
• Equip leadership and managers with practical tools and coaching.

Skills

Change leadership

Adoption strategy

Stakeholder influence

Coaching

Behaviour change

Job description

Create your best future and join Westpac as a Change and Adoption Lead!

What’s the role?

As the Change and Adoption Lead, you will lead the Unite Transformation Capability Team change, culture and adoption strategy, including the DDO shift, so the Unite Transformation Capability Team initiatives result in sustained leadership behaviour, development through work and measurable performance improvement.

Key responsibilities include:

Owning the integrated change, culture and adoption strategy.

Turning DDO ambition into observable leadership practices, routines and reinforcement. programmes into one adoption system.

Connecting TDI, coaching, feedback, communities and capability

Leading sponsorship, readiness, adoption measurement and intervention.

Develop and maintain the Unite Transformation Capability Team change, culture and adoption strategy.

Define the behaviours, leader actions, employee practices and reinforcement mechanisms required for each priority.

Integrate TDI, DDO, coaching, feedback in the flow of work, psychological safety and real-work crucibles.

Lead stakeholder segmentation, impact assessment, sponsorship planning and readiness.

Equip LT, people leaders and matrix leaders with practical tools, expectations and coaching.

Design adoption journeys that connect formal experiences with application, reflection, manager reinforcement and peer learning

What do I need?

To be successful in this position you will have experience in enterprise change leadership and be well versed in behaviour change and adoption. You will have experience managing change that leads to meaningful impact and be able to view change through a capability lense.

Additional skills and experience required include:

• Senior experience leading complex change, culture, leadership or capability transformation.
• Deep knowledge of adoption, behaviour change, readiness, sponsorship and reinforcement.
• Demonstrated ability to mobilise senior leaders and influence across organisational boundaries.
• Experience designing practical interventions that connect formal learning to real work.
• Strong judgement in regulated, high-change environments

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, sustainability and flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.