Change Manager

Elysium Digital; Brisbane; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Hybrid working arrangements

Competitive market rates

Long-term program engagement

Job summary

Elysium Digital seeks an experienced Change Manager to lead a large-scale digital transformation across multiple business functions. You will drive change management, service readiness, stakeholder engagement, communications, training, and adoption to ensure successful outcomes.

Collaborating with project teams, operations, and IT, you will develop readiness plans, manage transitions to business-as-usual, and establish support models.

Qualifications

• Proven experience delivering organisational change within large-scale digital transformation programs.
• Experience developing change artefacts such as impact analyses, stakeholder plans, and training strategies.
• Experience leading readiness and operational transition activities.
• Strong stakeholder engagement and influencing across all levels.
• Excellent written and verbal communication skills.
• Ability to work across business, technology and delivery teams.

Responsibilities

• Lead change management and adoption activities across large-scale digital programs.
• Develop readiness plans covering people, process, tech, and communications.
• Coordinate transition to business-as-usual and support models.
• Design and deliver communications and stakeholder engagement strategies.
• Develop training materials and enablement programs.
• Provide post-go-live support and continuous improvement.

Skills

Change management

Stakeholder engagement

Communications

Training and enablement

Organisational readiness

Tools

Salesforce Experience Cloud

ITIL

Job description

We are seeking an experienced Change Manager to support a large-scale digital transformation program delivering new platforms, processes, and ways of working across multiple business functions.

This role will be responsible for leading organisational change, service readiness, stakeholder engagement, communications, training, and business adoption activities to ensure successful implementation and sustained business outcomes.

Working closely with project teams, operational leaders, technology specialists, and business stakeholders, you will play a critical role in preparing the organisation for change and supporting a smooth transition into business-as-usual operations.

Key Responsibilities Change Management & Adoption

• Develop and implement comprehensive change management strategies aligned with project delivery objectives.
• Conduct change impact assessments and stakeholder analysis.
• Identify and manage business impacts across processes, systems, integrations, teams, and operating models.
• Drive organisational readiness and adoption of new digital capabilities.

Service Readiness & Operational Transition

• Develop and deliver business readiness plans covering people, process, technology, communications, training, and support.
• Coordinate operational transition activities and ensure successful handover to business-as-usual support teams.
• Establish support models, escalation pathways, and operating procedures.
• Facilitate knowledge transfer between project and operational teams.

Communications & Stakeholder Engagement

• Design and deliver communication strategies and engagement activities.
• Build strong relationships with executive stakeholders, business leaders, project teams, and external partners.
• Provide regular updates on project impacts, readiness activities, and adoption progress.
• Support governance forums and executive reporting requirements.

Training & Enablement

• Develop training and enablement strategies to support successful adoption.
• Coordinate or facilitate training sessions and knowledge-sharing activities.
• Produce user guides, process documentation, and support materials.
• Measure training effectiveness and organisational readiness.

Post-Go-Live Support

• Support transition and early-life support activities following implementation.
• Monitor adoption, service performance, and business outcomes.
• Gather feedback and identify opportunities for continuous improvement.
• Assist with issue management, stakeholder support, and ongoing optimisation initiatives.

Skills & Experience To be successful in this role, you will demonstrate:

• Proven experience delivering organisational change within large-scale digital transformation programs.
• Strong experience developing and managing change artefacts, including:
  • Change impact assessments
  • Stakeholder engagement plans
  • Communication strategies
  • Training and enablement plans
• Experience leading business readiness and operational transition activities.
• Strong stakeholder engagement and influencing skills across all organisational levels.
• Experience supporting technology-enabled business transformation initiatives.
• Excellent written and verbal communication skills.
• Ability to work collaboratively across business, technology, and delivery teams.

Desirable Experience Highly regarded experience includes:

• Salesforce implementations, including Experience Cloud and Public Sector solutions.
• IT service management and operational readiness activities.
• ITIL or other recognised change enablement frameworks.
• Government, regulatory, compliance, or public sector environments.
• Customer-facing digital service transformations.

What's on Offer

• Long-term program engagement with a high-profile digital transformation initiative.
• Opportunity to influence organisational change and strategic outcomes.
• Collaborative project environment with experienced delivery professionals.
• Hybrid working arrangements.
• Competitive market rates.