Change Manager

Sharp & Carter; Townsville City; On-site; AUD 90,000 - 130,000; Full time

Job summary

Sharp & Carter is partnering with a large Local Government Authority to appoint a Change Manager for Digital & Technology Transformation. You will lead the people side of change across technology, processes and new ways of working, ensuring teams are engaged and prepared throughout the transformation lifecycle.

You will operate across strategy and hands-on delivery, shaping change across complex, multi-stakeholder environments and embedding new ways of working to achieve lasting adoption and

Qualifications

• 7+ years of change management experience in large organisations.
• Knowledge of established change management principles and methodologies.
• Experience delivering change across complex projects and technology environments.
• Strong stakeholder engagement, communication, and negotiation skills.
• Postgraduate Change Management qualification preferred.

Responsibilities

• Developing and delivering practical change management strategies and plans.
• Conducting change impact assessments and organisational readiness activities.
• Leading stakeholder engagement across business and technology groups.
• Developing clear, audience-appropriate communications for technical and non-technical stakeholders.
• Identifying training requirements and supporting the design and delivery of training.
• Assessing user readiness and proactively managing resistance to change.
• Working closely with project teams to embed new technologies, processes and ways of working.
• Monitoring adoption, engagement and business readiness to help sustain change outcomes.

Skills

Change management

Stakeholder engagement

Communication

Training design & delivery

Adoption & readiness

Technology change delivery

Education

Postgraduate Change Management

Job description

Change Manager | Digital & Technology Transformation

Local Government Authority | Enterprise Change | Technology & Business Transformation

An exciting opportunity is available for an experienced Change Manager to join a large Local Government Authority and support the delivery of significant Digital, Information & Technology initiatives.

Working closely with Project Managers, Business Partners, Business Analysts and operational stakeholders, you will lead the people side of change across technology, process and new ways of working. The focus will be on ensuring impacted teams are engaged, prepared and supported throughout the transformation lifecycle.

The Role

This is a hands-on change role requiring someone comfortable operating across complex, multi-stakeholder environments. You will be responsible for:

• Developing and delivering practical change management strategies and plans.
• Conducting change impact assessments and organisational readiness activities.
• Leading stakeholder engagement across business and technology groups.
• Developing clear, audience-appropriate communications for technical and non-technical stakeholders.
• Identifying training requirements and supporting the design and delivery of training.
• Assessing user readiness and proactively managing resistance to change.
• Working closely with project teams to embed new technologies, processes and ways of working.
• Monitoring adoption, engagement and business readiness to help sustain change outcomes.

About You

We are looking for an experienced Change Manager who can comfortably move between strategy and hands-on delivery.

Ideally, you will bring:

• 7+ years' experience in change management or a comparable role within a large, diverse organisation.
• Strong knowledge of established change management principles, methodologies and tools.
• Demonstrated experience delivering change across complex projects and technology environments.
• Strong stakeholder engagement, communication and negotiation skills.
• The ability to translate technical information into clear communications for different audiences.
• Experience across change assessment, planning, preparation and implementation.
• Strong analytical and problem-solving capability.
• Relevant tertiary or professional qualifications, with postgraduate Change Management qualifications highly regarded.

The Opportunity

This role provides the opportunity to contribute to significant technology and business change within a complex Local Government Authority. You will work across multidisciplinary teams and engage with stakeholders at multiple levels of the organisation, helping ensure transformation initiatives achieve genuine adoption and sustainable business outcomes.