Strategic Change Manager - Governance & Improvement

World Wide Technology, Inc.; Melbourne; Hybride; AUD 120 000 - 160 000; Plein temps

Résumé du poste

World Wide Technology seeks a Change Manager to govern and improve enterprise Change Management practices. You will drive risk-aware change planning and governance across IT services, reporting on performance and incidents, while partnering with Incident, Problem, and security teams to minimise disruption and support audits.

The role emphasises collaboration with stakeholders across multiple domains and requires a flexible, improvement-driven mindset to adapt to evolving priorities and

Qualifications

• 3+ days per week in the office.
• Familiar with structured service management practices (e.g. incident, change, and problem management).
• Strong collaboration, influence, and stakeholder management skills.
• Ability to adapt to changing and conflicting priorities while maintaining high service quality.
• Continuous improvement mindset and ability to generate creative approaches.
• Willing to challenge themselves and others, and embrace change.
• Risk Management – ability to identify and proactively manage risks.
• Ability to quickly adjust plans or tasks when new priorities emerge.

Responsabilités

• Support the enterprise Change Management strategy and roadmap alongside the Head of Change and Configuration Management.
• Implement and support the Change Management practice across the organisation.
• Maintain and continuously improve Change Management policies, standards, controls, and procedures.
• Provide governance and oversight of the end-to-end Change Management process.
• Review and validate changes to ensure appropriate assessment of risk, impact, and implementation approach.
• Govern Emergency and Expedited Change processes and ensure emergency changes receive appropriate review, approval, and documentation.
• Develop strong working relationships with Incident Management and Problem Management teams and participate in investigations of change-related incidents.
• Build strong partnerships with stakeholders including Incident Management, Problem Management, Service Management, Configuration Management, Asset Management, Enterprise Architecture, Information Security, Risk and Compliance, Application and Infrastructure Teams, and Delivery and Project Teams.
• Produce management information and reporting on Change Management performance and monitor key metrics including change success rate, failed changes, emergency change volumes, and change-related incidents.
• Support audit and regulatory activities relating to Change Management.

Connaissances

Service management practices

Stakeholder management

Change governance

Risk management

Description du poste

World Wide Technology seeks a Change Manager to govern and improve enterprise Change Management practices. You will drive risk-aware change planning and governance across IT services, reporting on performance and incidents, while partnering with Incident, Problem, and security teams to minimise disruption and support audits.

The role emphasises collaboration with stakeholders across multiple domains and requires a flexible, improvement-driven mindset to adapt to evolving priorities and