Change Communications Analyst

RGP Corporation; Sydney; On-site; AUD 90,000 - 140,000; Full time

Job summary

RGP Corporation is seeking an experienced Change Communications Specialist to support a large-scale ERP transformation programme implementing Microsoft Dynamics 365 Finance & Operations. The role focuses on developing and delivering change communication strategies that inform, engage and prepare stakeholders and end users during the implementation journey.

Collaborating with the Change Management Lead, Project Managers and business stakeholders, you will drive awareness, understanding and

Qualifications

• Proven experience in change management communications, preferably within a large-scale ERP or business transformation programme.
• Experience supporting ERP implementations, ideally Microsoft Dynamics 365 Finance & Operations (D365 FO).
• Strong written and verbal communication skills, with the ability to simplify complex technical and business concepts.
• Demonstrated experience developing communication strategies, stakeholder engagement plans and communication materials.

Responsibilities

• Develop and execute change communication strategies and plans to support the D365 FO implementation.
• Create clear, engaging and audience-specific communications to explain project objectives, business impacts and milestones.
• Develop communication materials including newsletters, email announcements, FAQs, presentations, leadership updates, user guides and change-related content.
• Translate complex ERP and technical information into simple, practical messages that resonate with business users.
• Work closely with Change Managers, Project Managers, Functional Leads and business stakeholders to identify communication requirements and key messages.
• Support stakeholder engagement activities, including change impact assessments, readiness assessments and communication planning.
• Coordinate communications across different business functions and stakeholder groups throughout the project lifecycle.
• Support the development and delivery of change campaigns to build awareness, encourage user engagement and drive adoption of D365 FO.
• Monitor communication effectiveness, gather stakeholder feedback and adjust communication approaches as required.
• Ensure communications are aligned with project timelines, deployment activities, testing, training and go-live milestones.

Skills

Change management

ERP implementations

Stakeholder engagement

Communication skills

Job description

We are seeking an experienced Change Communications Specialist to support a large-scale ERP transformation programme involving the implementation of Microsoft Dynamics 365 Finance & Operations (D365 FO). The successful candidate will be responsible for developing and delivering effective change communication strategies to ensure stakeholders and end users are informed, engaged and prepared throughout the implementation journey.

Working closely with the Change Management Lead, Project Managers, Functional Consultants and business stakeholders, you will help drive awareness, understanding and adoption of the new ERP platform across the organisation.

Key Responsibilities

• Develop and execute change communication strategies and plans to support the D365 FO implementation.
• Create clear, engaging and audience-specific communications to explain project objectives, business impacts, system changes and implementation milestones.
• Develop communication materials including newsletters, email announcements, FAQs, presentations, leadership updates, user guides and change-related content.
• Translate complex ERP and technical information into simple, practical messages that resonate with business users.
• Work closely with Change Managers, Project Managers, Functional Leads and business stakeholders to identify communication requirements and key messages.
• Support stakeholder engagement activities, including change impact assessments, readiness assessments and communication planning.
• Coordinate communications across different business functions and stakeholder groups throughout the project lifecycle.
• Support the development and delivery of change campaigns to build awareness, encourage user engagement and drive adoption of D365 FO.
• Monitor communication effectiveness, gather stakeholder feedback and adjust communication approaches as required.
• Ensure communications are aligned with project timelines, deployment activities, testing, training and go-live milestones.

Key Requirements

• Proven experience in change management communications, preferably within a large-scale ERP or business transformation programme.
• Experience supporting ERP implementations, ideally Microsoft Dynamics 365 Finance & Operations (D365 FO).
• Strong written and verbal communication skills, with the ability to simplify complex technical and business concepts.
• Demonstrated experience developing communication strategies, stakeholder engagement plans and communication materials.
• Ability to work with cross-functional teams and engage stakeholders at different organisational levels.
• Experience supporting organisational readiness, change adoption and end-user engagement initiatives.
• Strong stakeholder management, coordination and organisational skills.