Principal Advisor - Change and Communications

Exclaim IT; Brisbane; On-site; AUD 130,000 - 180,000; Full time

Job summary

Exclaim IT is seeking a Principal Advisor (Change and Communications) to lead change management for a major ICT transformation. You will support stakeholders through organisational and tech change, ensuring adoption of new systems and ways of working.

You will develop change strategies, communication plans, training initiatives and business readiness activities to drive successful project delivery.

Qualifications

• Experience designing and implementing change initiatives for ICT modernisation.
• Proven ability to engage stakeholders across levels, including senior leadership.
• Track record in delivering training and support to enable adoption of new systems.
• Ability to lead change management documentation and communications.
• Proven capability to manage competing priorities in complex projects.

Responsibilities

• Lead and coordinate change management activities across the project lifecycle.
• Develop and implement change responses for transitions to new processes and systems.
• Engage with leaders and end users to support adoption of change.
• Develop targeted communication strategies across multiple channels.
• Lead creation of change management documents, presentations and training materials.
• Design and coordinate training to build knowledge and confidence.
• Assess business readiness for change and upcoming releases.
• Monitor effectiveness of initiatives and recommend improvements.
• Provide coaching and ongoing support to stakeholders.
• Support go-live and post-implementation adoption activities.

Skills

Change management

Stakeholder engagement

Training development

Communication planning

Business readiness

Impact assessments

Coaching and guidance

Cross-functional collaboration

Education

Organisational change management qualification

Tools

Microsoft 365 migrations

Job description

Principal Advisor - Change and Communications

We are seeking an experienced Principal Advisor (Change and Communication) to lead and coordinate change management and communication activities for a major ICT transformation programme.

The successful candidate will play a key role in supporting business stakeholders and end users through organisational and technology-driven change, ensuring the successful adoption of new systems, processes and ways of working.

This role will involve developing and implementing change strategies, communication plans, training initiatives and business readiness activities to support successful project delivery.

Key responsibilities

• Lead and coordinate change management activities across the project lifecycle, including change impact assessments, stakeholder mapping, communication plans, training plans and business readiness assessments.
• Develop and implement change responses to support the transition to new business processes, systems and technology solutions.
• Engage with senior leaders, business stakeholders and end users to build relationships and support the successful adoption of change.
• Develop and deliver targeted communication strategies across multiple channels to ensure stakeholders understand the reasons for change and its potential impacts.
• Lead the development of change management documentation, presentations, training materials and supporting resources.
• Design and coordinate training initiatives to build knowledge, capability and confidence in new systems and processes.
• Assess business readiness for change and upcoming production releases.
• Monitor and evaluate the effectiveness of change initiatives and recommend improvements.
• Provide coaching, guidance and ongoing support to stakeholders throughout the transition.
• Support go-live activities, post-implementation activities and the ongoing adoption of new systems and processes.

Highly desirable criteria

• High-level experience designing and implementing change initiatives for complex ICT modernisation projects.
• Strong stakeholder engagement experience, particularly working with end users, management and senior leadership.
• Significant experience developing and delivering training and support activities to facilitate the adoption of new systems, processes and ways of working.
• Demonstrated ability to lead and influence stakeholders through complex business and technology change.

Desirable criteria

• Experience supporting ICT projects, particularly Microsoft 365 desktop and tenancy migrations or similar technology transitions.
• Certification in Change Management, such as PROSCI or APMG.
• Tertiary qualifications or studies in organisational change management or a related discipline.
• Experience working on large-scale enterprise ICT projects.
• Knowledge of formal project delivery methodologies, including Agile, Incremental and Waterfall approaches.

Skills and experience

• Excellent communication, presentation and interpersonal skills, with the ability to engage stakeholders at all levels.
• Strong experience developing change management strategies, communication plans and training approaches.
• Ability to undertake detailed change impact assessments and business readiness evaluations.
• Proven ability to manage competing priorities and coordinate multiple change activities.
• Strong stakeholder management, negotiation and relationship‑building capabilities.
• Ability to work collaboratively and provide practical advice and guidance to support successful business transformation.