Change and Release Coordinator

Programmed; Canberra; On-site; AUD 90,000 - 130,000; Full time

Job summary

PERSOL Australia is seeking a Change and Release Coordinator to manage ICT Change and Release activities within a government-related program in Canberra. The role involves coordinating daily change operations, assessing change requests, and ensuring governance and compliance.

A NV1 security clearance is required and the position is based on a 12-month contract with potential extensions. You will work with business and technical teams, maintain release calendars, validate release notes, and

Responsibilities

• Coordinate day-to-day operation of ICT Change Management in line with policy and governance.
• Review Change Requests for justification, risk, impact, testing evidence and approvals.
• Record and track Change Requests in the service management tool.
• Monitor lifecycle and follow up on information, approvals and closures.
• Coordinate assessment and progression of normal, standard, emergency and unauthorised ICT Changes.
• Support authorisation of minor and standard ICT Changes.
• Ensure changes are planned, tested, and implemented with proper risk assessment.
• Identify incomplete or non-compliant Change Requests and address deficiencies.
• Escalate risks and issues to the Assistant Director or Director as needed.
• Coordinate release planning across test, pre-prod and prod environments.
• Maintain Release Schedule and reflect changes in calendars.
• Coordinate release readiness, including testing, documentation and rollback plans.
• Validate release notes and documentation for completeness and accuracy.
• Liaise with business and tech teams on scope, dependencies and timing.
• Coordinate go/no-go activities and information distribution.
• Monitor release and deployment progress and report to stakeholders.
• Coordinate dependencies and ensure external components are available.
• Support post-release validation and close release records.
• Assist in contingency and rollback arrangements if deployment deviates.

Job description

PERSOL brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing industry in Australia in 1964; Programmed, the leading provider of operations and maintenance services across Australia and New Zealand; and PERSOL, the largest workforce solutions provider in APAC.

Change and Release Co-ordinator

• 12 month contract with 2x 12 months extension

PERSOL brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing industry in Australia in 1964; Programmed, the leading provider of operations and maintenance services across Australia and New Zealand; and PERSOL, the largest workforce solutions provider in APAC.

Change and Release Co-ordinator

• 12 month contract with 2x 12 months extension
• Canberra location, NV1 Clearance

Job Specific Role Description

The Change & Release Cordinator will undertake the following activities:

• Coordinate the day-to-day operation of the ICT Change Management process in accordance with approved policies, procedures and governance requirements.
• Review ICT Change Requests to confirm that business justification, risk and impact assessments, implementation plans, testing evidence, rollback arrangements, communications and required endorsements are complete.
• Record, categorise, review and maintain ICT Change Requests within the service management tool.
• Monitor ICT Change Requests throughout their lifecycle and follow up with stakeholders on outstanding information, approvals, actions and closure requirements.
• Coordinate the assessment and progression of normal, standard, emergency and unauthorised ICT Changes through the appropriate governance pathways.
• Support the review and authorisation of minor and standard ICT Changes as per direction of the Assistant Director of the team.
• Ensure ICT Changes are appropriately planned, risk assessed, tested, evaluated, approved and implemented in a controlled manner based on the DFAT ICT Change and Release Policy and Process.
• Identify incomplete, conflicting or non-compliant ICT Change Requests and work with Change Coordinators and technical teams to address deficiencies.
• Escalate material risks, unresolved issues, non-compliance and scheduling conflicts to the Assistant Director. Where the Assistant Director is unavailable, the matter must be escalated to the Director.
• Coordinate the planning and delivery of ICT Releases across test, pre-production and production environments.
• Maintain the Release Schedule and ensure approved ICT Changes and Releases are accurately reflected in the relevant ICT Change and Release Calendars.
• Coordinate release readiness activities, ensuring that testing, documentation, implementation planning, approvals, communications and rollback arrangements are completed before deployment.
• Validate release notes and other release documentation for completeness, accuracy and stakeholder suitability.
• Liaise with business and technology teams to confirm release scope, dependencies, resource availability, implementation timing and expected service impacts.
• Coordinate release readiness and go/no-go activities, including the collection and distribution of supporting information.
• Monitor release and deployment activities and communicate progress, risks, issues and outcomes to relevant stakeholders.
• Coordinate dependencies between delivery teams and confirm that external components, resources and prerequisites are available within planned implementation windows.
• Support post-release validation and ensure that release records are updated and closed in accordance with established requirements.
• Assist in activating contingency and rollback arrangements where release activities do not proceed as planned.

Who We Are

At PERSOL, we connect people to meaningful work and growth.

With decades of experience and a future-focused mindset, we're here to support your career journey. We offer fresh opportunities, trusted guidance, and a people-first approach.

We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives.

We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.

To learn more about life at PERSOL, visit persolaustralia.com

Or follow us on LinkedIn at linkedin.com/company/persolapac for the latest updates and opportunities.