Central Reservations Specialist – Casual, Sydney

Sydney Restaurant Group; Sydney; On-site; AUD 52,000 - 76,000; Part time

Benefits offered by this job

Staff dining discounts

Reservations career path

Learning iconic venues

Job summary

SRG Hospitality is seeking a Casual Reservations Coordinator to join the central reservations team in Sydney, helping make every guest’s experience start right from the first call. You’ll manage bookings across our waterfront and landmark venues and be the first voice guests hear.

Based in Sydney, you’ll coordinate with venue managers, handle enquiries with warmth, and support group bookings. Weekend availability and hospitality experience are essential to join our growing reservations function.

Qualifications

• Previous hospitality experience (essential)
• Strong attention to detail; one wrong date or missed allergy note matters
• Availability for weekend shifts; at least one day each weekend
• Previous administration experience (welcomed)
• Previous experience as a Reservations Coordinator (preferred, not essential)
• Knowledge of SevenRooms (preferred)
• Full working rights in Australia

Responsibilities

• Manage reservations, amendments and cancellations across phone, email and online channels
• Keep guest profiles accurate and detailed: preferences, dietary requirements, occasions
• Coordinate with venue managers so every service starts with a clean, accurate booking sheet
• Handle guest enquiries with warmth and follow them through to resolution
• Support group and special-occasion bookings, passing larger enquiries to our Sales & Events team

Skills

Hospitality experience

Attention to detail

Weekend availability

Administration

Reservations coordination

Tools

SevenRooms

Job description

SRG Hospitality is seeking a Casual Reservations Coordinator to join the central reservations team in Sydney, helping make every guest’s experience start right from the first call. You’ll manage bookings across our waterfront and landmark venues and be the first voice guests hear.

Based in Sydney, you’ll coordinate with venue managers, handle enquiries with warmth, and support group bookings. Weekend availability and hospitality experience are essential to join our growing reservations function.