Central Access Specialist

Australian Unity; Perth; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

Remedy Healthcare, in partnership with Australian Unity, seeks a Client Access Specialist to join the Client Connect team. This full-time role (12-month fixed term) is based at West Perth with flexibility for remote work several days weekly, covering a roster from 6am to 6pm AEDT/AWST.

You will handle outbound referrals, inbound inquiries, referral data entry, and enrolments into Remedy Health Coaching programs while educating clients on program eligibility and health fund options.

Qualifications

• Demonstrated experience in customer support roles.
• Sales or growth experience is valued.
• Experience in the health services industry preferred.
• Strong administration and time management skills.
• Excellent verbal and written communication skills.
• Able to engage with internal and external stakeholders and build rapport.

Responsibilities

• Outbound contact with referred healthcare clients.
• Manage inbound phone and email enquiries.
• Referral administration and data entry.
• Support enrolment into Remedy Health Coaching programs.
• Educate clients on available programs based on eligibility and health funds.

Skills

Customer support

Sales & growth

Health services

Administration

Time management

Verbal & written communication

Stakeholder engagement

Proactive

Job description

About Remedy
Remedy Healthcare is a leading provider of integrated healthcare for those who choose to live and age well at home. Our experienced team, work together to deliver high-quality healthcare services, to everyday Australians. With services tailored for in home, community, virtual and Telehealth settings. At Remedy Healthcare we partner with Australian Unity so we can better support our customers and deliver high-quality safe care in the comfort of the customers' home.

Our Opportunity to you
The Client Access Specialist sits within the Client Connect team, a service designed to ensure timely contact and engagement of referrals and individuals with the right Remedy Healthcare clinical program.

This is a full-time role on a 12-month fixed term contract based out of our West Perth office, with the flexibility to work from home a few days a week. This position will have a rotating roster covering hours from 6am (AEDT) to 6pm (AWST).

*We are also willing to consider candidates from across Australia who are willing to work to AWST rostered hours and under a remote work from home arrangement.

The day to day

• Responsible for outbound contact with referred healthcare clients
• Management of inbound phone/email enquiries
• Referral administration and data entry
• Manage and support client enrolment into Remedy Health Coaching programs
• Offer education on offered programs to diverse clients based on eligibility and health funds

About you

• Demonstrated experience in customer support roles
• Demonstrated experience in sales and growth highly regarded
• Demonstrated experience working in the health services industry
• Tech savvy, strong administration, and time management skills
• Excellent verbal and written communication skills
• Demonstrated ability to engage with internal and external stakeholders, build rapport, and understand their needs
• Proactive and self-motivated

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature, aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan